Doubts cast on Queensland's ICT Dashboard

Where did Health payroll go?

Walker told the committee that “the purpose of dashboards is transparency in terms of how IT projects are going”.

“While in some ways this is an embarrassing thing for Government because not every project is green, it is still a necessary protection against the repetition of events like health payroll,” he said.

Somewhat ironically, however, the full extent of the ongoing health payroll remediation and its notorious $1.2 billion bill is not listed on the dashboard. Even remediation work didn't register a mention until recently.

Back in May, Queensland Health CIO Ray Brown told iTnews the reason behind the delay was that the project was the remit of a different area of the department – which it had not quite got round to reporting on yet.

“In February 2014, the Health Services Information Agency began reporting on other departmental initiatives other than its own. This change will be reflected gradually with payroll initiatives to commence reporting in the next update of the report,” he said.

A current portion of the payroll work has now been posted – with a green light – and valued at $37.8 million.

IBRS analyst and former public servant Sue Johnston said she expects the health payroll project isn’t the only initiative that has been missing from the online list.

“You would expect that Transport and Main Roads, health, education, emergency services, even the Department of Natural Resources and Mines or Planning and Infrastructure would have at least a problem project or two,” she said.

The results are hard to reconcile with the findings of the 2012 ICT Audit. Of the some 30 projects Grant picked out as being in trouble just two years ago, only four make it onto the latest edition of the dash.

“If you go back and look at some of the public statements made by the IT minister they proclaim a future where there are no more failed projects under this government’s watch - so the government has a huge interest in what it displayed on those dashboards,” she said.

In the absence of payroll, Health’s turnaround has been particularly dramatic. In October last year half of all listed projects were red (2); amber (6); or on hold (2).

“It is important to note, that project statuses will continue to change and adjust depending on a large number of variables (i.e. billing cycles, contract negotiations, resourcing limitations etc) which may not always be reflected in a current reporting period," Brown said of the improvement.

Is there a better way?

“I have always believed the dashboard is of dubious value,” former Queensland Government CIO Peter Grant told iTnews.

“Agencies select what they put in there and there have been several cases where projects have changed status overnight (generally improving) without any explanation,” he said.

Grant – who has also since joined IBRS – thinks “it would be far better to measure and invest in agency capability because this is the best indicator of project outcomes”.

Sue Johnston argued that the stick approach to project performance could have a negative impact down the track if it makes agencies and staff afraid to point out IT weaknesses.

“One of the real cultural issues of the public sector is that staff are not allowed to make a mistake. This makes it less likely that they will report issues,” she said.

“You have to establish culture from the very top, where people feel comfortable to admit that projects have hit issues loud and proud... you have to be able to reinforce that message repeatedly to create that cultural shift.”

But Walker said his Government is committed to constant improvements to how the dashboard operates.

“Since its launch in late 2013, the Government has been focused on continually improving the usability of the dashboard and making it more in step with the average person’s expectations,” he said.

“As with any government service, the dashboard is regularly reviewed to identify opportunities to improve it. Use of the red/amber/green status is one area currently being reviewed for future releases of the dashboard.”