Webinar: Contact Centre Cloud Migration...Done Right
Like thousands of other companies in the past three years, yours is possibly in the midst of a process to leave premises contact centre headaches behind and move to the cloud. Understanding how best to execute the transition from premises to cloud is part of that process.
In this webinar on 12 November at 10:00 am (AEDT), join contact centre industry analyst and No Jitter blogger Sheila McGee-Smith and Elizabeth Magill, Sr. Director Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration.
You will learn:
- What challenges companies with hundreds or thousands of agents face when migrating that those with under 100 agents do not
- The top 5 tips for successful contact centre cloud migrations
- What role artificial intelligence can play in ensuring a successful migration
Nov 12, 2019, 10:00 AM to 11:00 AM
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