5th Annual University IT Service Strategy & Challenges


02 9239 5701


Basic Conference Ticket: $2749
Aligning systems, strategies & people

Utilising technology to achieve the strategic and operational goals of the university is both an ongoing and continually evolving process. Effectively integrating and delivering coordinated and customer centric IT services is critical to institutional competitive advantage in the long term. 

The 5th Annual University IT Service Strategy & Challenges conference will address the need to bring together examples of best practice from Australasia, internationally and out of sector to share knowledge, networking and practical strategies for success. 

Hear insights on key issues including: 

  • How to align service models with business strategy
  • Practical strategies to achieve service quality excellence
  • Enhancing soft skills & understanding your customer
  • Proactively managing information security & risk

Who will attend?  DVCs, C-level, Directors, Managers from tertiary education with responsibility for:

  • IT service
  • Service delivery
  • Client services/support
  • Service desk
  • Technology service performance
  • eLearning systems
  • Relationship management
  • Knowledge management


Venue Information:

Oct 24 2018 8:30AM  to  Oct 25 2018 4:30PM
701 Swanston Street Melbourne
Melbourne: City & inner suburbs, Victoria, Australia
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