Pandemic influences digital transformation for Australian enterprise

A new report from global technology research and advisory firm Information Services Group (ISG) reveals that that the pandemic has had a strong influence on digital transformation in Australia.

ISG defines digital transformation as “both digitalising existing processes and developing new, digitally enabled ways of doing business”.

According to the research, demand for digital consulting has increased, along with customer experience, supply chain and sustainability providers, while changing business conditions force businesses to double down on their digitalisation efforts.

“The 2021 ISG Provider Lens™ Digital Business – Solutions and Services report for Australia finds the pandemic’s influence on business conditions, as well as emerging technologies such as AI and IoT, have led Australian companies to redouble their digitalisation efforts to be more competitive, improve delivery structures and enable remote work and business continuity,” says a spokesperson.

“As part of digital transformation, many Australian enterprises effectively are becoming their own software providers, both hiring and training developers and removing the walls between development and use of applications.”

In order for Australian enterprises to respond in real time to the changing competitive environment, organisations turned to technologies including AI, IoT, blockchain, open source and workplace automation in order to achieve flexibility, speed and effectiveness in their value streams. Many organisations are also investing in cloud-based processing.

According to Scott Bertsch, partner and regional leader, ISG Asia Pacific, “Australian companies undergoing transformation not only need to solve technical challenges but also change their mindsets and question traditional management approaches.”

The four key quadrants of digital investment, the report finds, include digital business consulting, digital customer experience technologies, supply chain management and sustainability. ISG’s report highlights Accenture, HCL, Infosys and Wipro as leaders across all four key areas, followed by IBM across three, and Deloitte, DXC Technology, Empired, EY, Tech Mahindra and Telstra purple in two quadrants.

Companies named as ‘rising stars’, showing future potential include Cybage, Edge Environment, Sonata and Vuram, with portfolios responding to one quadrant each.