The 2025 Global Customer Engagement Report dives deep into the crucial role of artificial intelligence (AI) in transforming customer communications, offering insights from over 7,000 consumers across 17 global markets.
Key Takeaways:
- AI-powered interactions are in high demand – 66% of consumers are likely to use AI tools for faster service.
- Faster, more efficient customer service – AI helps reduce long wait times and eliminates repetitive information requests.
- 24/7 support and automation – Businesses can leverage AI to provide round-the-clock assistance and streamline routine tasks.
- Personalisation is key – Consumers expect tailored experiences, and AI enables businesses to deliver customised interactions.
Vonage’s solutions, including AI-powered contact centres and conversational marketing tools, are key enablers for businesses looking to stay ahead. These tools integrate multiple communication channels—like messaging apps, voice, and video—allowing businesses to deliver seamless, efficient, and highly personalised customer support.
The report serves as a practical roadmap for organisations eager to harness AI’s power to enhance customer engagement, improve satisfaction, and drive loyalty. It’s an essential read for businesses looking to thrive in the modern CX landscape.
