The best and worst of cloud contracts

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Best practice: a checklist

The best and worst of cloud contracts

The Second Edition of Cloud Cover recommends customers seek out providers that:

  • Specify adherence to reputable security standards within the contract;
  • Allow customers to audit the provider over security and privacy standards;
  • Include in the contract a commitment to data breach notification;
  • Commit within the contract to informing the customer before submitting customer data to law enforcement;
  • Make few excuses in the contract for service availability and offer credits for all downtime outside the SLA;
  • Commit within the contract to an orderly transition out, with data available on a specified format within a specified timeframe;
  • Cannot vary the terms of the contract without express customer consent;
  • Choose Australia as its jurisdiction for resolution of disputes.
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