Sydney Water wins Industrial award for customer hub

By

Comes top of category in iTnews Benchmark Awards.

Sydney Water's customer hub was named the top industrial IT project at the iTnews Benchmark Awards for the ambitious way it seeks to serve the utility's customers.

Sydney Water wins Industrial award for customer hub
Sydney Water's Inderjit Batra and Raymond Llave.

The platform - which acts as a "nerve centre" at the heart of Sydney Water's operations - utilises the company's vast data troves to predict when issues might occur and to better organise its response.

It is designed to not only proactively notify customers in real-time of any problems that may impact their water delivery, but also to potentially allow its workers to spot and fix issues before they become actual problems.

The platform is still quite young - it went live to a million customers in Sydney last December - but Sydney Water is expecting a 3-5 percent uplift in customer satisfaction and a similar saving in its operating expenses.

"This award actually goes to our team who were responsible for delivering these very good results for our customers, and I would like to dedicate this award to them," Sydney Water's Inderjit Batra said.

You can read more about Sydney Water's work alongside the other winning projects in the iTnews Benchmark Awards 2018 special edition report.

Winners were announced at the iTnews Benchmark Awards held as part of Adapt Ventures' CIO Edge Experience at the Grand Hyatt Melbourne.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © iTnews.com.au . All rights reserved.
Tags:

Most Read Articles

Victoria Police renews decade-long IT support deal for another three years

Victoria Police renews decade-long IT support deal for another three years

Google offers new proposal to stave off EU antitrust fine

Google offers new proposal to stave off EU antitrust fine

Qld tables $1 billion for major whole-of-government tech overhaul

Qld tables $1 billion for major whole-of-government tech overhaul

NSW seeks to build unhackable netbook network

NSW seeks to build unhackable netbook network

Log In

  |  Forgot your password?