According to a report in the Sunday Herald, an unknown Indian hacker had managed to gain unauthorised access to Best Western’s databases, which contain the names, addresses and credit card numbers of international customers.
However, in an email sent to UK customers on Tuesday, the hotel group said that the Herald’s claims were “grossly unsubstantiated”, and that only 10 customers had been affected.
“We can confirm that on 21 August a single hotel in Germany was compromised by a virus. The compromise permitted access to reservations data for that property only,” wrote David Clarke, chief executive, Best Western Hotels Great Britain (GB).
“This has affected only ten customers who are currently being contacted to offer our assistance, none of these were GB customers. There is no evidence of any unauthorised access to any other customer data.”
He added that Best Western complies with the Payment Card Industry Data Security Standard for secure online payments to protect customer information. The hotel chain is now working with the FBI and other international authorities to investigate further.
Best Western downplays hack attack
By
Madeline Bennett
on
Aug 28, 2008 7:42AM
Hotel chain Best Western has downplayed concerns over a recent hack attack that was reported to have put at risk the personal details of all its customers since 2007.
Got a news tip for our journalists? Share it with us anonymously here.
Partner Content
Promoted Content
Don't miss Australia’s premiere IoT Conference on 9th June
Promoted Content
5 essential digital transformation ideas
Promoted Content
Alienated from your own data? You’re not alone
Promoted Content
Security "mindset shift" needed to protect organisations
Sponsored Whitepapers
Planning before the breach: You can’t protect what you can’t see
Beyond FTP: Securing and Managing File Transfers
NextGen Security Operations: A Roadmap for the Future
Video: Watch Juniper talk about its Aston Martin partnership
Don’t pay the ransom: A three-step guide to ransomware protection
