AusPost parcel tracking hit by technical issues

Australia Post experienced a widespread outage of its IT systems on Friday affecting parcel tracking, online MyPost accounts and the ability for business customers to lodge requests.

The postal service acknowledged the “technical issues” in a tweet on Friday afternoon, though the problems appeared to begin around 9:30am AEST.

“We’re currently experiencing technical issues which are impacting a number of services including tracking, MyPost, deliveries, merchant lodgement and calls through to our contact centre,” it said.

“We’ll provide updates as details are confirmed and apologise for the inconvenience.”

Social media posts also showed the issues extending to the AusPost app.

After continuing reports of problems on Monday, Australia Post told iTnews that the issues had been resolved, though would not comment on the cause of the outage.

“The technical issues we experienced on Friday which impacted some of our services have been resolved and there are no ongoing impacts for customers,” a spokesperson said on Tuesday.

The outage is the first major outage to impact the postal service since the coronavirus pandemic began.