We found this product to be relatively simple to use. The management console installer is guided by several wizards. Once the installation is complete, a configuration wizard takes over.
This wizard assists in all steps necessary to not only set up the console, but also to deploy agents throughout the network. This is a nice feature because once the entire configuration is done and the agents deployed, all that is left to do is finetune things.
We also found the console to be intuitive and easy to navigate. With a mouse click, we were able to see an abundant amount of information on a specific computer.
The ability to instantly obtain the entire configuration information on a single machine or group of machines, just scrapes the surface for the performance of this product.
The console houses many useful features, for example, grouping both computer and user to assign different configurations based on specific needs. We also found it easy to schedule updates and to view alerts and possible problems quickly and efficiently.
Documentation for this product is well organised in a PDF formatted user manual. The manual covers the product from installation all the way to configuration and management. We found it to have great screen shots and configuration examples. The documentation is also easy to read and easy to navigate.
With the purchase of a license, users have access to free 24x7 technical support. The support area of the vendor website has many features, such as a FAQ, removal tool downloads, product updates, documentation and email support.
While this is a great product, it does have a hefty price tag. At almost US$3,200 for a two year license for 100 computers, this is a major hit for environments of thousands of computers.
For: Full protection from viruses and spyware, as well as a built-in firewall.
Against: No phone support and high cost.
Verdict: A lot of strong features, but light on support and a bit pricey. This can fit into smaller organizations where the price doesn't begin to escalate with huge numbers of seats.