Don’t prevent communications – monitor them

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Personal computers and access to the Internet are becoming ubiquitous in both the commercial and public sector environments; even the UK government has committed to have all government services online by the end of 2005. So why are some organizations trying to prevent the use of the very communications technologies that this pervasiveness brings to our desktops, with all the advantages of speed and cost-saving that they offer?

Take the example of instant messaging (IM). IM, in its various forms (MSN, Yahoo and AOL being the most common) is increasingly being used within business; sometimes the most appropriate method of conversation is IM, especially when the parties are geographically distant, or where there are more ...

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