The middle office plays a vital role in financial institutions. It manages processes regarding loans, cards & payments operations (and servicing), underwriting, disputes, credit risk, treasury services and calculates profit & loss. However, in many cases the middle office has missed out on the digital transformation that has revolutionised the front-end channels and back-office functions in financial institutions… of all kinds.
To this end, iTnews has partnered with ServiceNow to provide this free eBook which covers the ways to approach middle office digital transformation.
This report is a must-read for any financial institution executive with middle office responsibilities and for higher-level executives who ultimately make the decisions and sanction the investments that enable digital transformation.