This has paved the way for increased adoption of technologies including software-defined networking (SDN), network function virtualisation (NFV) systems and unified communications and collaboration solutions. From a consumer perspective, innovations in these fields and more have already enabled advents such as mobile payments, while the next wave will see widespread use of voice biometrics, robotics and of course, more prevalent artificial intelligence with powerful analytics drivers.
As digital connectedness continues to engrain itself into day-to-day life, the impact of government and enterprise transformations will see widespread impact within communities. Just as Avaya has transitioned to a software and services company – today, software and services represent 73 per cent of our revenue – we are working with many leading organisations in Australia to help them build the next generation of financial services, hospitals, schools and campuses, and entertainment venues. Through heavy investment in research and development (R&D), Avaya is guiding these companies to transform the way they do business in order to deliver better experiences for their citizens, consumers and visitors.
As stated in this whitepaper by IDC, “Governments and organisations hold the right cards, but must begin to take full advantage of the technologies available to them. Without such investment, consumers will be left with smart functions in a dumb world.”