Free eBook: Digital Transformation 101 – for banks

Those who have worked in banking over the last decade have long heard the drumbeat of digital transformation. Traditional banks are under tremendous pressure to deliver customer experiences on-par with digital-first companies — all while continuing to struggle under the weight of legacy IT, data silos, and staffing. To make a transformational change in customer experience — one focused on reducing friction in customer interactions — more work is needed. But where do you start?

iTnews is here to help. We’ve partnered with ServiceNow to deliver this how-to guide which shows banks how to redefine customer experience, elevate employee satisfaction and boost the bottom line.

This content has been created and paid for by ServiceNow

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