iTnews.com.au's judges have pored over the entries in the 2020 Benchmark awards, and can now announce finalists in the following categories. We're announcing finalists in a different category every day - so keep an eye on our newsletters and this page!

Follow these links to read about the finalists in each category.

Local Government

Lake Macquarie City Council: ‘Community Portal’

In its efforts to be a customer-centric organisation, Lake Macquarie City Council began investigating how a personalised online portal for its services would look back in 2018.

 

The council rebuilt its website in consultation with the community to streamline its services and make them available online 24/7 - saving residents time and effort and saving the council money through a reduction in phone calls and face-to-face interactions.

The shift in service delivery capability and culture within council means it is now better placed to offer new online services with greater flexibility in the near future, meeting community members’ changing expectations in the digital era.


Local Government Association Queensland: ‘LG Sherlock’s Energy Detective’

Queensland’s 77 local councils combined spend $250 million on energy every year, but until now have had little insight into what they could be doing to reduce their costs or how they compare to other councils.

The LGAQ developed the Energy Detective as an online data analytics tool as a means for councils to easily analyse their energy use and anonymously benchmark their data against other councils - identifying assets that could be switched off and cheaper tariffs they could switch to.

The tool has already been used to detect when councils were footing the energy bill for assets they didn’t even own, and to spot anomalous price surges that soared over $50,000 in a month.


Port Stephens Council: ‘From Excel to automation’

Port Stephens Council was using Excel spreadsheets and intensive manual processing to capture data while using Outlook for notifications and updates, resulting in the unnecessary duplication of workloads.

Workflows were centralised and automated using Nintex forms, increasing transparency for customers who can now track their requests with greater transparency through a single online access point.

It’s also saved staff at the council countless hours through reduced volumes of calls, emails and drop-ins to check on the status of requests, while workflows are automatically allocated to the correct officers.

The solution has also cut down on waste and increased the accuracy of data by removing manual double handling processes.

Click here to return to the list of categories.

Sustainability

ITP Renewables, ThoughtWorks: ‘openCEM’

OpenCEM is a free, open-source capacity expansion modelling tool for Australia’s energy grid that allows experts to model how the energy sector can transition to a zero-carbon electricity system.

It optimises for the least-cost solution while ensuring security and supply by balancing storage capabilities and different sources of renewable power to achieve specific outcomes in different settings.

It can also provide detailed advice on when and how existing carbon-based power assets (ie, coal and gas generators) should be retired.

This project was a joint venture between ITP Renewables, ThoughtWorks, The Centre for Energy & Environmental Markets at the University of NSW, the Energy Transition Hub at the University of Melbourne, and ThoughtWorks.


Fujitsu: ‘Digital Owl’

Fujitsu worked with the NSW Office of Environment and Heritage for its ‘Saving Our Species’ program to develop a tool that could simplify efforts to locate vulnerable or endangered species in rugged terrain.

The Digital Owl uses a drone equipped with a hyperspectral camera to survey remote locations, with the data collected then analysed by Fujitsu’s Image AI to locate the unique signature of different species.

A trial at Mount Dangar successfully spotted two endemic plant species with significantly less effort, resources and cost than it would take to hike through the area or for a manned aerial survey to be completed.

Read more about iTnews’ coverage of the project here.


LGAQ: ‘LG Sherlock’s Energy Detective’

Queensland’s 77 local councils combined spend $250 million on energy every year, but until now have had little insight into what they could be doing to reduce their costs or how they compare to other councils.

The LGAQ developed the Energy Detective as an online data analytics tool as a means for councils to easily analyse their energy use and anonymously benchmark their data against other councils - identifying assets that could be switched off and cheaper tariffs they could switch to.

The tool has already been used to detect when councils were footing the energy bill for assets they didn’t even own, and to spot anomalous price surges that soared over $50,000 in a month.

Click here to return to the list of categories.

Mass-market

Transport for NSW: Opal Connect

Opal Connect is a recently introduced account-based ticketing platform from Transport for NSW that provides a new way for customers to transfer between different modes of transport.

The single digital account helps commuters keep track of all their public transport payments, whether this is via Opal smartcard or contactless credit or debit cards, and receive travel credits.

It is key to the government’s planned digital opal card, which will be trialled later this year, as well as the foundation to eventually offer Netflix-style subscription service for transport.

Transport minister Andrew Constance first raised the prospect of such a model last year, whereby commuters would pay a weekly or monthly fee to use public transport.

In this future, this has the potential to cover not only public transport journeys, but trips through ride sharing platforms like Uber, taxis, parking and tolling.


Aussie Broadband: MyAussie App 

The MyAussie App is the main way for Aussie Broadband users to manage their account, look after bills and payments, view data usage and request technical support.

Available through Apple’s App Store and the Google Play Store, the app also offers users a number of innovative features for managing their service. There’s a matching online portal.

This includes allowing users to ‘kick’ - or restart - their connection all the way through the network, view known outages in the area and perform a series of connection tests.

The app was built by Aussie Broadband’s in-house development team in just 45 days using PHP, Laravel, Vue and Cordova and has already paid for itself after 91 days of use.


Nine: 9Voyager

9Voyager is Nine’s new self-service, automated buying platform that aims to democratise TV advertising for small and medium enterprises (SMEs).

The platform, which was launched in July 2019, offers SMEs an easy way to advertise across Nine’s, including on Channel 9 and its on-demand platform, 9Now.

Users can use 9Voyager to choose every aspect of a campaign, from when it will run and the campaign budget to the market segment the SME wants to reach.

The platform, which has been built in-house at Nine, also has an integrated payment gateway that allows users to pay in one simple transaction via credit card or bank transfer.

It can also be used by customers without a pre-prepared TV commercial, with a fully integrated creative service that will shoot, produce and deliver the commercials.

Click here to return to the list of categories.

Healthcare

Doctors On Demand: ‘GP InClinic Telehealth for Pharmacies’

The Doctors on Demand InClinic telehealth solution was developed to bring more medical expertise to rural and remote communities with limited access to GPs without requiring end users to have the necessary IT setup at home.

The solution allows users to securely video conference doctors from a private booth at a pharmacy, where pharmacists can provide physical services like blood pressure monitoring and vaccine delivery.

Prescriptions are issued immediately through the service, either to the hosting pharmacist or to one of the patient’s choosing.

It meets both a growing national demand for medical care in a convenient setting of a patient’s choice, and the need for more medical services in regional settings that can make simple tasks like getting a doctor’s certificate unnecessarily slow.


Feros Care: ‘MyFeros Portal and Voice Command Technology’

Feros Care has overhauled the way it records interactions with its aged care residents, capturing all data in its unified MyFeros portal which can be accessed through any screen device.

Residents can also check in on things like their budget, schedules and communication through the portal, rather than doing so through the Feros Call Centre

Voice control through Google Assistant was added after Feros staff saw that some residents struggled with the screen option, and has since become a hit. In the event of an accident, residents can also use the assistant to call for help.

Uptake among residents has been strong, coinciding an increase in user satisfaction and the first rise in Feros Care’s retention rate in some years.


University of South Australia, OutThought: ‘Health Coach Paola’

OutThought and the University of South Australia developed a virtual assistant as a proof of concept to see if it was capable of delivering an entire health program without human intervention.

After 12 weeks of training the AI assistant can answer questions on 70 topics related to the dietary and exercise program and understand around 2000 phrases and nuances.

Paola also integrates with wearable fitness trackers, allowing it to prompt participants who might’ve have missed their daily exercise goals to encourage them to increase their activity levels.

Unlike human health coaches, Paola is available to answer questions at all times of the day and night, or while in supermarket aisles while trying to make healthy purchases.

All participants who trialled Paola increased the amount of exercise they did a week, lost weight and showed a significantly higher adherence to the diet than is typically seen.

Click here to return to the list of categories.

Education

Department of Education and Training Victoria: ‘Mini Melbourne and the Archaeology Adventure’

Building on kids’ love on Minecraft, the Department first secured Minecraft: Education Edition (M:EE) as a safe version for use in every government classroom, becoming the largest global provider of the platform.

A dedicated ‘Minecraft guru’ used data from the Melbourne Metro Tunnel projet to build and animate a 600,000m2 section of the city, complete with its subterranean environment.

The Mini Melbourne in the game comes with historically significant sites for students to explore as part of the Archaeology Adventure lesson plan.

Students can also build their own interpretations of some of Melbourne’s key alleyways, arcades and lanes for possible inclusion in future updates.


Monash University: ‘aMigo’

One of the most daunting aspects of students starting university, especially for those who move from other towns or even other countries, is whether they’ll meet people and make friends, so Monash University got ahead of the game and built an app so students could meet before O-week even started.

The aMigo app is a social platform for students with similar interests in the same area to meet up, join groups or events and share their experiences and stories to help smooth the transition.

After arriving at Monash, students continue to use the app to engage with the campus community, which has resulted in greater attendance at orientation events and strengthened students’ relationship with the university - indicators which have been shown to deliver better academic outcomes and reduce attrition rates.


University of Adelaide: ‘International Eligibility Assessment Digital Assistant’

International students have long been big business for Australian universities, but checking their eligibility, qualifications and English language proficiency is a complex and time consuming task.

The University of Adelaide decided to automate much of the process with a chatbot that pops up automatically on the international students’ page on its website.

The bot offers a series of simple questions tailored to each student’s home country to pre-assess suitability for entry, powered by data on each country’s academic qualifications system and language analysis to gauge English language skills.

Aside from offering more assistance to international students than has ever been available, the chatbot has lowered the university’s cost to serve each potential student, increased the volume of pre-qualified leads and delivered a scalable solution to augment the Prospect Management team’s limited resources.

Click here to return to the list of categories.

State Government

Victorian Department of Health and Human Services: 'Victorian Health Incident Management System Central Solution'

With accurate data about patient and staff incidents across the health sector not always a given, despite having introduced a dedicated system in 2009, the Department of Health and Human Services decided to act.

But the decentralized nature of the state’s health sector, which is made up by more than 300 disparate hospitals and health services, meant that introducing a new sector-wide system would be a significant challenge.

Using the Platform+Agile delivery approach, the department developed a client incident management system for a central cluster of health services and created a platform for other health services to use.

The system, which was built in-house on a Microsoft Azure platform, has been implemented across 39 Victoria health services to date, with more expected to come online once the department finds a partner to deploy the system across the health sector.  


Legal Services Commission of SA: 'Photolegal'

Photolegal is an encrypted secure file portal that allows clients of the Legal Services Commission of SA to securely share information with legal advisers.

Once uploaded, the files, which can include images, PDF files or word documents, are redacted to preserve the client's anonymity and can only be accessed by those with permissions.

The portal is used by the commission's legal advisers to view information on a client, which is stored securely on servers based in Australia, while providing guidance via phone or video call.

Photolegal has been built by ROAM Creative using a range of Amazon Web Services products, including Cognito DynamoDB and Lambda, based on specifications provided by LSCSA.

While the project was largely focused at improving how files can be shared, the portal has also improved access to legal advice for rural and remote clients by reduce the need to travel.

In the future, LSCSA hopes that Photolegal will reduce non-attendance at appointments, which stood at almost 20 percent last financial year.


Transport for NSW: 'Contactless transport payments'

In 2014, Transport for London became the world’s first public transport provider to begin offering customers contactless payments to supplement the Oyster card.

Three years later it was Sydney’s turn, with Transport for NSW bringing the technology – which allows commuters to tap on and off using a credit or debit card – to Sydney’s longest ferry route.

Last September, TfNSW completed the rollout on all modes of public transport covered by the Opal smartcard system.

NSW is now home to the world’s largest geographical contactless public transport payments system, with thousands of Opal readers now offering commuters more than one payment option.

Click here to return to the list of categories.

Diversity

Western Sydney University: Mainstreaming Assistive Technology

Technology might have delivered convenience and efficiency for many, but it’s also created both challenges and opportunities for people living with a disability, especially when it comes to day-to-day work and study at one of Australia’s most respected tertiary institutions.

Rather than pigeonholing assistive technologies as a special case, Western Sydney University took the plunge to bake them into the fabric of the campus to create equity and inclusion right in the learning environment right down to the support streams.


DXC: The Dandelion Program

Now employing more than 100 people on the autism spectrum including 20 technical and support leads across cyber, analytics and software testing DXC’s flagship social impact initiative is now scaling and placing staff across banks and major government agencies.

In a case of looking at how to harness high level skills while overcoming traditional recruitment discrimination, Dandelion leapfrogs traditional perceptions to create opportunity, reward and meaning for both workers and organisations.


Transport for NSW: Opal Travel App 2.0 Redesign - Inclusive Trip Planning & Management

Transport for NSW’s Opal card deployment may have been a cracking success, but when it comes to an app-driven transactional culture in public transport, it’s vital people with a disability can come along for the improved ride rather than being left behind.

Rather than just ticking accessibility compliance boxes, the project went all out to design an app user experience that went to new levels for users both with and without disabilities encompassing mobile accessibility, people with low vision and people cognitive and learning disabilities.

Click here to return to the list of categories.

Finance

CUA Health insurance online application

Insurance is no stranger to legacy and at CUA it was finally time to draw a line under an application process that relied on the unholy trinity of paper, phone and the internet finally had to go.

But with a lot at stake, the question was how to make both the back end hum and the front end sing so that the user experience was matched with transactional performance, with a time to quote down to 30 seconds.


Westpac customer service hub

A single view of the customer has always been the Holy Grail of modern banking, and Westpac’s new customer service hub is delivering for customers and staff alike.

Critically, the first part of Australia’s oldest bank off the transformation blocks is home lending and mortgages that’s undergone radical simplification, and standardisation after going end-to-end digital… all at a time when all lending systems are being put to the test.


AFG Assess

With interest rates at record lows, secured lending broker and aggregator AFG has moved to carve out a point of difference from the majors by making it easier for loan applicants to demonstrate serviceability through better document versioning history and accessibility.

That’s a huge leap for people navigating their way through the cumbersome and often repetitive, document intensive world of secured lending where small changes in personal data can make a big difference on approvals.

Click here to return to the list of categories.

Young Leaders

Jessica Der Matossian: Federal Court of Australia

Der Matossian played a key role in bringing the Federal Court’s Family Law AI Project to life, serving as both product owner and project manager.

She led the development of a proof of concept using IBM’s machine learning tools designed to help parties divide assets and liabilities during the breakdown of a relationship based on data from similar cases.

Der Matossian was integral in recognising the opportunity to improve family court services using AI to help litigants who need the most assistance in making informed decisions during the emotional turmoil of a divorce or child custody battle.


Michelle Dobson: ANZ

Dobson joined ANZ after completing a graduate program in 2014 and has gone on to establish herself as a capable leader for teams both in Australia and at ANZ’s operations in India.

As technology area lead (head of technology) for the bank’s Cloud Business Office, she’s helped the larger technology division meet its budget forecasts achieving savings worth tens of millions of dollars across multiple areas, including through the review and negotiation of significant commercial deals.

Dobson has also worked to improve the division’s internal audits processes to clarify and process how treatments can be delivered and closed while establishing regular reviews across other domains.


Ryan McCartney: Nine Entertainment Co

McCartney joined Nine’s 9Technology Enterprise & Data Solutions team as a developer after completing an internship with the media giant during his undergraduate degree.

He helped bring 9Voyager to production, an Australian first self-serve TV advertising platform for small to medium enterprises without experience producing ads for television.

McCartney’s work on the project included building out the integration layer and liaising directly with third-party technical teams like the Qantas Business Rewards team.

Click here to return to the list of categories.

Resilience

Deakin University: ‘Deakin Shield’

After several internal review exercises found a significant number of cyber security risks across the university, Deakin decided to take action.

The result was Deakin Shield, an enterprise-wide cyber security program design to mitigate the risk of compromise against the university’s data.

Through a series of sub-projects, the program has introduced a number of new technologies to counter cyber threats.

This includes multi-factor authentication for all staff to reduce the risk of compromised user credentials by asking staff to prove their identity with more than just a password.

Other new capabilities include a new virtual private network, improved email security tools such as a new ‘Phish Alert’ reporting function in outlook and new operating systems for all Deakin computers.

As a result of the changes, the amount of staff clicking on malicious emails has reduced, with phishing simulation tests helping to bring reduce this number further.


SA Water: ‘SCADA system’

When it comes to critical infrastructure, few services are more important than the supply of water.

Like other critical infrastructure such as electricity and telecommunications, control systems for water are increasingly exposed to cyber security threats.

In South Australia, the government agency in charge of providing water services to 1.7 million customers recognised this threat, and decided to overhaul its SCADA system.

The system is used by SA Water to monitor and control the assets that provide water to customers’ taps, and is used to transport and treat sewage safely.

The resilient, cost effective system now allows the agency to monitor and control its water assets in any situation, be it a state-wide power interruption or targeted cyber-attack.

Under the new SCADA system, which is a central, virtual solution in a single secure data centre,a full system rollback can occur in hours instead of days.


Victorian Electoral Commission

If there was anything that focused the minds of IT security experts working to secure the country’s voting systems in 2019, it was the state-sponsored cyber-attack against Parliament House.

While the incident, thankfully, was found not to extend to the country’s ageing voting systems, it did highlight the need to keep vigilant in a rapid changing security environment.

But it is not always a high-profile event that leads an agency to reinforce its resilience.

For the Victorian Electoral Commission, a highly-critical internal audit report highlighted a need to improve compliance with the state’s protective data security standards.

It also revealed a poor level of maturity under the Australian Signals Directorate’s Essential Eight model – now considered the baseline for cyber security.

To address the findings, the VEC partnered with Microsoft to build a platform that would rapid improve its cyber security posture, including compliance with four of the Essential Eight strategies.

Click here to return to the list of categories.

Internet of Things

Deakin University

Deakin University’s Smart Campus strategy has reached another milestone with the launch of Deakin Scout, the front-end “digital skin” that covers the IoT-enabled campus.

By sensing all network traffic on-campus, Scout can recognise a user’s precise location and provide directions (including accessible routes) to their destination and personalised, contextualised information on nearby facilities, services and the environment.

Data collected through Scout supports the university’s infrastructure planning and resource allocation, a huge bonus as online learning reshapes the way students and staff engage with Deakin’s physical spaces.


WaterNSW: ‘DamGUARD’

Dam safety is a complex and costly exercise - but the consequences of getting it wrong are catastrophic.

WaterNSW, which has a monopoly on the state’s dam infrastructure, has turned to the internet of things to streamline its data collection, removing manual paper-based processes that were more prone to error.

It’s been able to unlock even more value from IoT data by bringing it together in a data lake, automating quality assurance, building dashboards and alerts for rapid assessment, and creating an analytical framework for more complex modelling capability.

The new capability has resulted in a significant reduction in safety monitoring expenditure while shortening the timeframe to analyse data from six weeks to minutes.


Western Earthmoving: ‘Journey to operations automation’

Sydney-based civil engineering business Western Earthmoving (WEM) has over 150 pieces of heavy earthmoving equipment - valued at over $30 million - which the company’s paper-based records system struggled to keep serviced.

As part of a Salesforce implementation across the wider business with Carnac Group, WEM retrofitted its older equipment with IoT sensors to log the hours engines are actually in use, preventing over- and under-servicing based on estimates from the last service date.

Tracking of assets also increases their resale value while generating data that has been used to grow the wider business and insulate it from changing market conditions.

Click here to return to the list of categories.

Industrial and Primary Production

GrainCorp: ‘CropConnect Settlements Engine’

CropConnect is an open digital marketplace bringing together 10,000 suppliers and 200 buyers, enabling trade and oversight of agricultural commodities for producers, consumers and service providers.

However, it was only a matchmaking service when it was first built, and transactions could only be settled outside the platform.

 

It finally became a one-stop-shop with the Settlements Project, which facilitated secure payments and reduced admin tasks by reducing risk and managing levies, royalties and fees associated with transactions.


Ruralco: ‘Sale’O’

Sale’O was developed as a digital collaboration tool that gives an intuitive and consistent way for Ruralco’s agents and admin staff to share information while improving process inefficiencies and increasing visibility into the financial pipeline.

Whereas many agents originally had their own methods of tracking livestock sales until the reporting deadline approached, the new bespoke platform provides an instant way to log sales agreements.

The platform was designed to be adapted to the company’s changing needs over time, and includes dashboards for the admin staff to monitor sales and follow up on paperwork in a more streamlined way than they had originally.


Western Earthmoving: ‘Journey to operations automation’

Sydney-based civil engineering business Western Earthmoving (WEM) has over 150 pieces of heavy earthmoving equipment - valued at over $30 million - which the company’s paper-based records system struggled to keep serviced.

As part of a Salesforce implementation across the wider business with Carnac Group, WEM retrofitted its older equipment with IoT sensors to log the hours engines are actually in use, preventing over- and under-servicing based on estimates from the last service date.

Tracking of assets also increases their resale value while generating data that has been used to grow the wider business and insulate it from changing market conditions.

Click here to return to the list of categories.

Emerging technologies

IRT Group: ‘Autonomous Vehicle Shuttle Service’

Mobility, isolation and access to community services are some of the biggest issues in older populations, prompting IRT Group to look at introducing driverless vehicles at its Kangara Waters seniors lifestyle community in the ACT.

IRT worked with the ACT government to co-create the application process to even allow an autonomous vehicle on the village’s roads

The successful trial of an Easymile shuttle resulted in an uptick in patronage at the local cafe and more outings by residents - with some individuals regularly riding the shuttle upwards of three times a day.

It also served as a proof of concept for how the ACT can connect aged care facilities or other seniors villages to other public facilities.


University of South Australia, OutThought: ‘Health Coach Paola’

OutThought and the University of South Australia developed a virtual assistant as a proof of concept to see if it was capable of delivering an entire health program without human intervention.

After 12 weeks of training the AI assistant can answer questions on 70 topics related to the dietary and exercise program and understand around 2000 phrases and nuances.

Paola also integrates with wearable fitness trackers, allowing it to prompt participants who might’ve have missed their daily exercise goals to encourage them to increase their activity levels.

Unlike human health coaches, Paola is available to answer questions at all times of the day and night, or while in supermarket aisles while trying to make healthy purchases.

All participants who trialled Paola increased the amount of exercise they did a week, lost weight and showed a significantly higher adherence to the diet than is typically seen.


University of Wollongong: ‘Molecular Horizons Research Facility’

The Molecular Horizons Research Facility is part of the university’s push for digitally-enabled research across a number of faculties, using data-mining and machine learning across massive datasets for health analytics and molecular visualisation.

Establishing this capability required close collaboration between researchers and the IT team, as well as a close consideration of physical sites to host two new powerful electron microscopes.

It also forced the university to deploy its first software defined networking model due to the high security and flexibility requirements of sensitive healthcare research initiatives.

Federal Government

Australian Taxation Office: ‘Online services for agents’

Faced with unstable – and equally unpopular – legacy tax and BAS agent portals, the Australian Taxation Office embarked on a massive rebuild to improve usability.

The final product was online services for agents, a cloud-based portal for agents to access ATO systems and client records and communicate with the agency on behalf of clients.

The ATO has gradually rolled out the portal, which has been built in partnership with Accenture, over the past two years, starting with a private beta in December 2017.

It officially became the ATO’s default portal in August 2019, replacing the former tax and BAS agent portals.

Since the portal was introduced, the ATO has been overwhelmed by feedback, particularly from many international revenue agencies, who consider it the new standard to beat.

It has also already resulted in cost-savings and increased efficient for both tax agents and the ATO. The self-service functionality alone is expected to save $5 million each year.


Digital Transformation Agency: ‘Govpass digital identity ecosystem’

In 2015, the government's financial system inquiry led by David Murray found that Australia’s identity environment was immature, and contributed to higher costs and identity crime.

It highlighted that a national federated digital identity, supported by a trusted digital identity framework, should be developed to let citizens easily and securely access digital services.

Tasked with this challenge, the Digital Transformation Agency – and its predecessor, the Digital Transformation Office – has spent the last five years coming up with a solution.

After many iterations, the DTA has settled on solution that uses a ‘double-blind’ to ensure identity providers and service providers can verify identity without revealing an individual’s credentials.

Dubbed Govpass, the solution is served by a DTA-built identity exchange, which is now being operated by Services Australia, and the ATO’s new digital identity credential myGovID.

myGovID, which is a digital identity linked to a user’s iOS and Android device, works like a digital equivalent of the 100 point ID check.

It became available to citizens in June after the core infrastructure was deployed to production.

Further identity accredited digital identity credentials will also be offered by other third-parties in the future, starting with Australia Post.

As at November, more than 80,000 myGovID identities had been created.


Reserve Bank of Australia: ‘Banking technology modernisation’

The Reserve Bank of Australia has become a truly a 24x7 institution thanks to a major overhaul of its core banking system.

The central bank wrapped up the modernisation and decommissioned its legacy mainframe core banking applications in the second half of 2019.

It builds on early work to develop the Fast Settlements Service infrastructure that sits behind the New Payments Platform (NPP) that now underpins Australia’s financial system.

Together with a new cloud-based API gateway, government agencies are able to use the NPP and the new core banking system to trigger calls to initiate payments and banking services in real-time.

The RBA has delivered the program in-house, but had deliberately avoided bespoke software development.

The core banking platform, cloud-based API gateway and NPP were delivered by TCS, HCL, Mulesoft, IBM, BTP Australia and Syntegrity Solutions.

Click here to return to the list of categories.

Log In

Username / Email:
Password:
  |  Forgot your password?