Enterprises not ready for hosted IP voice

 

Hosted IP voice services are not ready to challenge PBX "any time soon" for supremacy in the enterprise communications market, despite enjoying a steady increase in demand over the past two years, IDC argues.

Although the analyst firm believes that hosted IP voice will eventually develop into a compelling service option, "a great deal of work" still needs to be done to improve the services.

IDC expects the market for hosted IP voice services among US businesses to reach nearly $456m by the end of 2008.

But the study found that current growth in the hosted IP voice market masks several challenges that the industry will continue to face over the next few years.

"Some of the early implementations were flawed, leading to customer cancellations and botched deployments," said Rebecca Swensen, research analyst for VoIP services at IDC.

"Although there are plenty of examples of smooth implementations and satisfied customers, the stain of poor service hangs over hosted IP voice like a dark cloud."

IDC believes that the lessons learned from these early deployments are a " painful but necessary" part of the adoption cycle as the hype and potential of a new service runs up against the reality of customer expectations.

"Conversations with enterprise IT managers and service providers confirm that, while delivering quality VoIP via IP PBX is hard, delivering hosted IP voice is even harder," IDC stated.

Copyright ©v3.co.uk


Enterprises not ready for hosted IP voice
 
 
 
Top Stories
Matching databases to Linux distros
Reviewed: OS-repository DBMSs, MariaDB vs MySQL.
 
Coalition's NBN cost-benefit study finds in favour of MTM
FTTP costs too much, would take too long.
 
Who'd have picked a BlackBerry for the Internet of Things?
[Blog] BlackBerry has a more secure future in the physical world.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  71%
 
Advanced persistent threats
  2%
 
Unpatched or unsupported software vulnerabilities
  11%
 
Denial of service attacks
  6%
 
Insider threats
  10%
TOTAL VOTES: 733

Vote