Enterprises not ready for hosted IP voice

By on
Enterprises not ready for hosted IP voice

Hosted IP voice services are not ready to challenge PBX "any time soon" for supremacy in the enterprise communications market, despite enjoying a steady increase in demand over the past two years, IDC argues.

Although the analyst firm believes that hosted IP voice will eventually develop into a compelling service option, "a great deal of work" still needs to be done to improve the services.

IDC expects the market for hosted IP voice services among US businesses to reach nearly $456m by the end of 2008.

But the study found that current growth in the hosted IP voice market masks several challenges that the industry will continue to face over the next few years.

"Some of the early implementations were flawed, leading to customer cancellations and botched deployments," said Rebecca Swensen, research analyst for VoIP services at IDC.

"Although there are plenty of examples of smooth implementations and satisfied customers, the stain of poor service hangs over hosted IP voice like a dark cloud."

IDC believes that the lessons learned from these early deployments are a " painful but necessary" part of the adoption cycle as the hype and potential of a new service runs up against the reality of customer expectations.

"Conversations with enterprise IT managers and service providers confirm that, while delivering quality VoIP via IP PBX is hard, delivering hosted IP voice is even harder," IDC stated.

Copyright ©v3.co.uk
Tags:

Most Read Articles

You must be a registered member of iTnews to post a comment.
| Register

Poll

How should the costs of Australia's piracy scheme be split?
Rights holders should foot the whole bill
50/50
ISPs should foot the whole bill
Government should chip in a bit
Other
Flash is heading towards its grave, and that's...
Great! Good riddance
Sad! Flash had some good qualities
Irrelevant. I don't care
What's Flash?
View poll archive

Whitepapers from our sponsors

What will the stadium of the future look like?
What will the stadium of the future look like?
New technology adoption is pushing enterprise networks to breaking point
New technology adoption is pushing enterprise networks to breaking point
Gartner names IBM a 'Leader' for Disaster Recovery as a Service
Gartner names IBM a 'Leader' for Disaster Recovery as a Service
The next era of business continuity: Are you ready for an always-on world?
The next era of business continuity: Are you ready for an always-on world?

Log In

Username:
Password:
|  Forgot your password?