TIO appoints new ombudsman

 

Simon Cohen gets the nod.

Victoria's public transport ombudsman Simon Cohen will swap vehicles for telcos by taking on the role of Telecommunications Industry Ombudsman.

Cohen was selected after an "extensive search" after the current ombudsman Deirdre O'Donnell announced her resignation last September.

O'Donnell left earlier this year and was replaced by Simon Cleary in an acting capacity. He will now hand the role over to Cohen.

Cohen's previous roles included the Assistant Ombudsman (Police) and lawyer at the NSW Ombudsman.

He had about 15 years experience in various complaints investigation and resolution roles, according to the TIO.

The TIO recently tripled the monetary limit of disputes it can make legally binding determinations for after receiving complaints of excess internet usage bills as high as $215,000.

It is also involved in a dispute with AAPT over the reporting of complaint statistics from its Connect.Resolve campaign.


TIO appoints new ombudsman
 
 
 
Top Stories
Westpac interim CIO resigns
Group CIO yet to be appointed.
 
Five emerging technologies that will transform financial services
[Blog post] Far out ideas that aren't far off.
 
Earning the right to innovate
Breaking down the barriers to innovation is a long, but rewarding process, says Bank of Queensland Group CIO, Julie Bale.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Pass on carbon tax savings, warns ACCC
Jul 24, 2014
The ACCC is warning businesses that supply "regulated goods" to pass on any cost savings ...
Have customers that won't pay debts?
Jul 10, 2014
The ACCC and ASIC have updated their advice when it comes to collecting debts.
Carpet cleaner faces court over online testimonials
Jul 4, 2014
The ACCC has initiated proceedings against A Whistle (1979) Pty Ltd, the franchisor of Electrodry...
You can now get 15GB of free online storage using Microsoft OneDrive
Jun 25, 2014
Cloud storage has reached both the capacity and price where it's a viable alternative to local ...
Another clever trick you can perform with Xero
Jun 25, 2014
Here is another way to reach out to particular subsets of your customers using Xero.
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  28%
 
Application integration concerns
  3%
 
Security and compliance concerns
  28%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  22%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  4%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 949

Vote