Samsung puts booths in Aussie airports to swap exploding Note 7s

By on
Samsung puts booths in Aussie airports to swap exploding Note 7s

As airlines ban device from planes.

Embattled phone maker Samsung is setting up booths at Australian and international airports to exchange fire-prone Galaxy Note 7 devices after airlines banned the smartphone from flights.

Samsung Australia has established "customer service points" in the Qantas, Virgin, and Jetstar domestic terminals, as well as the international terminal, at Sydney Airport. 

Similar booths have been set up inside the international terminal and Qantas and Virgin domestic terminals at Melbourne's Tullamarine Airport, the same at Perth Airport, and at both the domestic and international terminals at Brisbane Airport.

Canberra, Adelaide, and Gold Coast travellers can find a customer service point at their airports' respective domestic terminals.

The booths, located before security screening, will be open from 6am to 8pm local time, Samsung said. The Canberra customer service point will only open until 6pm.

The company said it was working to set up further booths in other terminals and would provide updates on its progress.

Qantas and Virgin are among a number of international airlines to ban the use of the Galaxy Note 7 on flights.

"Samsung Australia apologises for this inconvenience," the company said.

"We are working with airlines and airports in Australia to arrange customer service points within high-traffic terminals where customers, who are unaware of the Galaxy Note7 ban on flights, can arrange an alternative device at the airport."

Samsung stopped producing the smartphone a week ago after reports that the same overheating issues that had plagued the first iteration of the device were affecting replacement Note 7s.

It cut its third-quarter profit estimate by a third as a result of the recall, which will see more than 2.5 million devices returned.

The company will lose 2.6 trillion won (A$3 billion) in profit thanks to its struggle with the fire-prone device. 

Copyright © iTnews.com.au . All rights reserved.
Tags:

Most Read Articles

Log In

Username:
Password:
|  Forgot your password?