technician

NBN Co cancelled almost 58,000 technician appointments in April and May

NBN Co cancelled almost 58,000 technician appointments in April and May

But doesn’t link cancellations to problems with Unify.
Ry Crozier Aug 5 2021 7:15AM Telco/ISP
NBN Co calls audit of field technician pay

NBN Co calls audit of field technician pay

Says it is unable to replicate reports, but wants "line-of-sight traceability".
Ry Crozier May 27 2021 12:29PM Telco/ISP
Telstra builds ACE chatbot for its field technicians

Telstra builds ACE chatbot for its field technicians

To quiz internal contact centre and knowledge base.
Ry Crozier Jan 30 2020 5:24PM Telco/ISP
Telstra creates digital spaces for 5000 field technicians

Telstra creates digital spaces for 5000 field technicians

Centralises access to tools, apps, and collaboration.
Ry Crozier Nov 15 2019 7:25AM Telco/ISP
NSW Police smash fake telco technician scam syndicate

NSW Police smash fake telco technician scam syndicate

Claimed to need remote access to fix internet flaw.
Ry Crozier Jul 17 2019 12:33PM Security
NBN Co technicians now missing 469 appointments a day

NBN Co technicians now missing 469 appointments a day

But 150 a day just turn up early or late and complete the work.
Ry Crozier Apr 1 2019 1:31PM Telco/ISP
NBN Co completes testing of HFC network fixes

NBN Co completes testing of HFC network fixes

Needs up to 200 techs to do complex works.
Ry Crozier Feb 28 2018 11:01AM Telco/ISP
NBN Co sets up own labs to train its techs

NBN Co sets up own labs to train its techs

Won’t rely on equipment makers to run training.
Ry Crozier Sep 11 2017 6:30AM Telco/ISP
Telstra to offer real-time billing, tracking of technicians

Telstra to offer real-time billing, tracking of technicians

Embarks on 'digital first' strategy.
Allie Coyne Mar 3 2014 3:07PM Telco/ISP
Telco technician implicated in Aussie handgun ring

Telco technician implicated in Aussie handgun ring

Imported pistols allegedly used in at least one Sydney shooting.
Ry Crozier Mar 14 2012 2:29PM Telco/ISP
Technician wages wi-fi war against neighbour

Technician wages wi-fi war against neighbour

Sentenced to 18 years' jail.
Staff Writers Jul 13 2011 12:14PM Security
Mac 'fixer' busted in spyware sting

Mac 'fixer' busted in spyware sting

Allegedly recommended 'hot steam' to fix internal sensor.
Staff Writers Jun 10 2011 12:53PM Security
NBN Co to trial direct calls to ISPs' customers

NBN Co to trial direct calls to ISPs' customers

Technician call-out confirmations to come direct.
Ry Crozier May 11 2011 6:07AM Telco/ISP
Warning: Five phone scams to avoid

Warning: Five phone scams to avoid

ACCC and ACMA advise Australians to "hang up" on scammers.
Staff Writers Oct 12 2010 3:10PM Security
Fake Microsoft technicians on remote access rampage

Fake Microsoft technicians on remote access rampage

Western Australian Consumer Protection issues warning.
Negar Salek Oct 12 2010 2:17PM Security

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