optus

Optus spent three years setting standards for its outsourced call centres

Optus spent three years setting standards for its outsourced call centres

Says work helped it stand up temporary ops during pandemic.
Ry Crozier May 19 2020 12:48AM Telco/ISP
Optus faces class action after 50k customers' details sent to White Pages

Optus faces class action after 50k customers' details sent to White Pages

Lawyers test Privacy Act.
Ry Crozier Apr 27 2020 2:33PM Security
Govt calls snap review of mobile blackspots program after fifth round tanks

Govt calls snap review of mobile blackspots program after fifth round tanks

Left holding $46m of an $80m purse.
Ry Crozier Apr 21 2020 9:28AM Telco/ISP
Optus is using call centre 'microsites' in the Philippines

Optus is using call centre 'microsites' in the Philippines

Also retrains 1500 Australian staff for customer care.
Ry Crozier Apr 16 2020 2:22PM Telco/ISP
Optus looks to 'true 5G' to unseat Telstra in the enterprise

Optus looks to 'true 5G' to unseat Telstra in the enterprise

Assuming it can secure enough spectrum at auction.
Ry Crozier Apr 14 2020 1:19PM Telco/ISP
NBN Co and biggest carriers to jointly tackle telco congestion

NBN Co and biggest carriers to jointly tackle telco congestion

With 'unusual traffic management and capacity optimisation techniques'.
Ry Crozier Apr 1 2020 10:12AM Networking
Optus is bringing onboard 500 new customer care staff

Optus is bringing onboard 500 new customer care staff

Including 300 who start tomorrow, and 200 more roles on offer.
Ry Crozier Mar 26 2020 1:37PM Telco/ISP
Telstra reveals 20x call volume increase to govt call centres

Telstra reveals 20x call volume increase to govt call centres

As voice networks across A/NZ are hammered.
Ry Crozier Mar 24 2020 5:02PM Telco/ISP
Vodafone joins Optus and Telstra in mobile data bonus for April

Vodafone joins Optus and Telstra in mobile data bonus for April

Also 'free-rates' access to official sources of health information.
Ry Crozier Mar 17 2020 5:41PM Telco/ISP
TPG, Vodafone moving telephone support to remote ops

TPG, Vodafone moving telephone support to remote ops

As Telstra, Optus face issues with Philippines call centres.
Ry Crozier Mar 17 2020 11:07AM Cloud
Telstra follows Optus with extra mobile data in virus response

Telstra follows Optus with extra mobile data in virus response

Also offers extra data on fixed-line, and extra phone calls for pensioners.
Ry Crozier Mar 16 2020 4:20PM Telco/ISP
Optus offers extra mobile data as COVID-19 drives up remote work

Optus offers extra mobile data as COVID-19 drives up remote work

As other telcos and NBN Co face pressure to follow suit.
Ry Crozier Mar 13 2020 8:05PM Telco/ISP
Optus uses 'hack fiesta' to create more bots

Optus uses 'hack fiesta' to create more bots

Run by intelligent automation CoE, group digital and UiPath.
Ry Crozier Mar 3 2020 6:50AM Software
IT outsourcer TCS becomes Aussie tech's top political donor

IT outsourcer TCS becomes Aussie tech's top political donor

2019 election year marks first donation.
Justin Hendry Feb 3 2020 1:00PM Financial Services
Optus breaks silence on NBN Co's enterprise behaviour

Optus breaks silence on NBN Co's enterprise behaviour

Warns future is at risk for some existing providers.
Ry Crozier Jan 23 2020 1:36PM Telco/ISP
NBN Co sends Road Muster truck to NSW south coast

NBN Co sends Road Muster truck to NSW south coast

Reconnects communities impacted by bushfires.
Staff Writers Jan 2 2020 11:23PM Telco/ISP
HammondCare taps Optus to enable remote care overhaul

HammondCare taps Optus to enable remote care overhaul

Telephony upgrade for aged care workers.
Matt Johnston Dec 19 2019 6:56AM Strategy
Feds prescribe $9m cash injection to counter 5G phobias

Feds prescribe $9m cash injection to counter 5G phobias

Bid to counter spread of "misinformation".
Julian Bajkowski Dec 16 2019 11:43AM Telco/ISP
Optus CEO Allen Lew to step down

Optus CEO Allen Lew to step down

Succeeded by deputy chief.
Ry Crozier Dec 5 2019 1:43PM Telco/ISP
ATO moves to break up $1bn Optus megadeal

ATO moves to break up $1bn Optus megadeal

Goes to market for six new network services bundles.
Justin Hendry Dec 4 2019 12:11PM Strategy

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