EDITOR'S NOTE

Good morning,

The National Australia Bank could trial work-from-home call centres by the end of the year, after rolling out a VoIP-based 'virtual contact centre' platform late last month.

Also today, Suncorp ramps up work on a second modernisation program after bedding down its three-year Building Blocks program ahead of schedule.

-- Ry Crozier

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TODAY ON ITNEWS

By Liz Tay | August 29, 2012

Builds on virtual contact centre investment.

By Ry Crozier | August 29, 2012

Pending security advice.

By Liz Tay | August 28, 2012

New four-year simplification program takes off.

By Brett Winterford | August 28, 2012

Analysis: Breaking down VMware's new licensing.

By Sayantani Ghosh and Sruthi Ramakrishnan | August 29, 2012

Moves to translate court victory into business advantage.

By Brett Winterford | August 29, 2012

Bigger and better event coming in 2013.

By Jim Finkle and Sayantani Ghosh | August 29, 2012

Uses Kenexa to take on SAP and Oracle.

By Ry Crozier | August 28, 2012

Eyes telco partnership for local server presence.

By Juha Saarinen | August 28, 2012

Sizes up New Zealand, Asian growth options.

By Juha Saarinen | August 29, 2012

Goes toe-to-toe with Apple's Passbook.

By Juha Saarinen | August 29, 2012

Eastern European countries targeted.

By Chris Jager | August 28, 2012

Security, system health monitoring enhancements.

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