Telstra deploys AI agent to help it meet customer service guarantee
Sep 23 2026Outlines roadmap for Agentforce use.
Outlines roadmap for Agentforce use.
But major parties split on the proposal.
Impacted voice calls, led to welfare checks by police authorities.
To create a consortium.
Frontline staff didn't follow telco's own processes.
Missed signs, alarms and stand-downs.
Charges laid after joint NSW-Qld Police action.