NAB glitch duplicates Visa transactions

 

Customers charged twice for weekend purchases.

A "technical error" in National Australia Bank's payment system has caused the bank’s Visa debit customers to be charged twice for transactions made over the weekend.

The bank notified customers this morning that they may notice duplicated credit card transactions appearing on their statement for any Visa debit card purchases made after the close of business trading on Friday. 

“These transactions may be appearing multiple times when viewing your transaction history. We apologise for the inconvenience and are working on a fix as soon as possible,” the bank told customers.

While the affected transactions occured over the weekend, the actual duplication occured this morning.

NAB asked customers not to contact merchants for a refund, and said it was working on resolving the issue as quickly as possible.

The issue is understood to only have affected transactions in which NAB customers selected the "credit" option when making purchases with their NAB Visa debit card.

NAB did not quantify how many users were affected nor how much it would have to repay by the time of writing. 

A temporary fee-free overdraft facility was available to customers in immediate need of cash, a spokesperson said.

Update: The issue was resolved for customers at 11:45am and duplicated transactions have been reversed, a spokesperson told iTnews.

Affected customers will begin to see corrected bank balances from midday today, while transaction histories will be updated overnight. The spokesperson said no overdrawn fees will be charged for those affected.

Copyright © iTnews.com.au . All rights reserved.


NAB glitch duplicates Visa transactions
 
 
 
Top Stories
ATO shaves $4m off IT contractor panel
Reform cuts admin burden, introduces KPIs.
 
Turnbull introduces data retention legislation
Still no definition of metadata to be stored.
 
Crime Commission prepares core systems overhaul
Will replace 30 year-old national criminal database.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
In which area is your IT shop hiring the most staff?




   |   View results
IT security and risk
  27%
 
Sourcing and strategy
  13%
 
IT infrastructure (servers, storage, networking)
  21%
 
End user computing (desktops, mobiles, apps)
  14%
 
Software development
  25%
TOTAL VOTES: 440

Vote
Would your InfoSec team be prepared to share threat data with the Australian Government?

   |   View results
Yes
  54%
 
No
  46%
TOTAL VOTES: 211

Vote