iiNet readies update to TransACT fibre prices

ISP iiNet has indicated it could unveil new fibre-to-the-home broadband plans for TransACT customers as early as this week, potentially resolving years of complaints.

CEO Michael Malone briefly posted to the Whirlpool broadband forums that changes are imminent.

"Please don't crucify me if it slips for technical reasons, but even if that happened, it wouldn't be for long," Malone said.

"Also, just because plans are being updated doesn't mean it will make everyone happy! But I think you'll be less sad than you are now."

iiNet bought TransACT for $60 million in November 2011.

TransACT fibre customers have long expressed discontent over the prices charged for broadband services, particularly as prices for comparable services on the NBN have emerged.

Malone indicated in a separate Whirlpool post in June that TransACT's fibre prices were the subject of a review.

At the time, he noted that proposed prices were being workshopped internally but he was unsure when they would be released.

Although he said that "it may not be realistic to expect that we can get to the same prices as NBN", he also indicated that "things are going to get better."

One option to bring TransACT fibre pricing in line with the NBN is if iiNet is able to secure a buyout of the asset by NBN Co, though iiNet has previously labelled that as "unlikely".