Telstra suffers BigPond email outage

 

Working through backlog.

Telstra is slowly recovering from a nationwide issue with its BigPond email servers that has left it dealing with a backlog of undelivered emails.

Customers of the email service started reporting connection issues at midday AEST on the Whirlpool broadband forums, though an official service status update pegged the outage starting at 10.42am.

A Telstra representative said the issue had been identified about an hour later, and that the BigPond email servers had been reset.

The cause of the server issue has not yet been made public. Further comment was being sought from Telstra.

Although emails had initially been expected to flow again after the servers were reset, the Telstra representative later clarified that "there will be slow to no response for a little while, due to a backlog of emails that weren't able to get through while the outage occurred".

The carrier claimed the issue had been resolved by 6pm, though users were still reporting residual issues on the Whirlpool forums as late as 8pm.

Telstra said any customers unable to log in to the BigPond webmail portal could access the service through its messaging.bigpond.com portal.

Update 5/9, 12.10pm: A Telstra spokeswoman said the cause was "still being investigated".

Copyright © iTnews.com.au . All rights reserved.


Telstra suffers BigPond email outage
 
 
 
Top Stories
Microsoft confirms Australian Azure launch
Available from next week.
 
NBN Co names first 140 FTTN sites
National trial extended.
 
Cloud, big data propel bank CISOs into the boardroom
And this time, they are welcome.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
In which area is your IT shop hiring the most staff?




   |   View results
IT security and risk
  25%
 
Sourcing and strategy
  12%
 
IT infrastructure (servers, storage, networking)
  23%
 
End user computing (desktops, mobiles, apps)
  14%
 
Software development
  26%
TOTAL VOTES: 241

Vote
Would your InfoSec team be prepared to share threat data with the Australian Government?

   |   View results
Yes
  63%
 
No
  37%
TOTAL VOTES: 75

Vote