Optus to hawk data and voice top-ups

 

Turns telco code compliance into a sales push.

Optus has decided to turn its compliance with the Telecommunications Consumer Protection (TCP) code into an upsell opportunity, offering customers that are up against their quota limits paid data and voice "top-ups".

The telco said today it would offer to alert customers on "most" of its postpaid mobile plans when they reached 50 percent, 85 percent and 100 percent of their voice, text or data allowance.

The SMS notifications would be sent within 48 hours of the customer reaching that tier of their allowance, in line with the mandatory TCP code requirement.

The Australian Communications and Media Authority (ACMA) had initially wanted real-time alerts, but reneged and accepted the delayed notifications.

Optus said alert notifications were only available "on selected plans".

The carrier is implementing the alert capability on the final day before the TCP comes into effect.

Optus' customer division managing director Vicki Brady did not mention the TCP as the reason for the increased usage transparency, instead talking up the carrier's "commitment" to informing customers of how much they spent in a statement.

The carrier said it would "soon" offer $5 and $10 voice top-up packs, that included $40 and $100 of  voice call "value" respectively.

Data top-ups would also be available, priced at $2 for 100MB, $5 for 500MB and $10 for 1GB.

"Top-ups provide additional included value until the end of your billing period so that you're less likely to exceed your plan's regular included value," the carrier said in an FAQ.

"The top-up value that is offered will depend on what you've used so far and at what point you're at, within your usage period."

Optus said it would only offer "one or two" top-ups per customer per billing cycle, via SMS. The credit did not roll over into the next billing month.

Optus said that top-ups would not be compatible with all its mobile plans.

Copyright © iTnews.com.au . All rights reserved.


Optus to hawk data and voice top-ups
Tags
 
 
 
Top Stories
Content, cost & constant innovation: How Foxtel plans to take on Netflix
Nell Payne inhabits the “brave new world of blue strings and networking”. Just don't ask her to put a TV screen on your microwave.
 
Sending in the drones
Margins are getting tighter in the industrial services industry, so Transfield Services' Stephen Phillips looks offshore - and to the skies - for the solutions he needs to keep pace.
 
Westpac fires starting pistol on core banking upgrade
St George readies itself for move to Celeriti.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Microsoft launches Office for Android preview
May 22, 2015
Microsoft has launched a preview of Office for Android smartphones. Pre-release versions of ...
Microsoft is working on an iOS email chat feature called Flow
May 22, 2015
Microsoft is working on a new chat app, but at the moment we know more about what we DON'T know, ...
Windows 10 free upgrade: Microsoft details who gets what
May 22, 2015
Microsoft was meant to be streamlining its OS with Windows 10, so why is upgrading so confusing? ...
Windows 10 has an edition to suit everyone's needs
May 15, 2015
Microsoft unveils a mind-melting six editions of Windows 10 ahead of its Winter 2015 launch. ...
Firefox 38 FINAL released, debuts new tab-based preferences
May 13, 2015
Mozilla has unveiled the latest version of Firefox 38.0 FINAL for desktop, with Firefox for ...
Latest Comments
Polls
Should Optus make a bid for iiNet?

   |   View results
Yes
  43%
 
No
  57%
TOTAL VOTES: 543

Vote