Microsoft sends Live@edu admins scrambling

 

Begins moving Hotmail users to Outlook.com.

Microsoft has begun moving Hotmail users to its Outlook.com domain, displacing Live@edu users' primary log-in and sending administrators scrambling.

Until now, users of Live@edu -- provided free to school students, teachers and staff -- accessed their email accounts via the Outlook.com address.

But those attempting to do so today were served advertisements asking them to instead sign up to the new free email service, "Outlook.com".

"The new Outlook.com email is not Outlook Live email offered to Live@edu customers – it is a completely different service that Microsoft is offering to consumers and has no impact to the Live@edu service," Microsoft said in a blog post.

Microsoft provided little advance warning of the change to Live@edu administrators. Most received an email this morning, an example of which has been sighted by iTnews.

It advised administrators to "update" their Live@edu sign-in URL from Outlook.com to an "Outlook.com/" format.

Live@edu users who logged in through an Outlook.com subdomain would not be subjected to advertisements asking them to sign up for a new, free email account.

A short community notification issued last week advised administrators to make the URL changes but did not mention that the Outlook.com domain would be co-opted for the seperate, Hotmail service.

A Microsoft Australia spokesperson said the company had been "encouraging [customers] to create a CNAME or to redirect sign in to outlook.com/" since July 10.

"Yesterday's [email] communication with our customers was a follow up to our initial outreach," the spokesperson said.

"We take customer communication and education very seriously and have always provided good guidance for Live@edu around configuring the domain namespace."

However, the spokesperson did not address whether Microsoft had specifically communicated why it wanted administrators to make the change - such as a warning that their users would be served advertisements for the new free email service.

Microsoft conceded in a blog post that the situation "might cause some confusion for [Live@edu] users".

Live@edu is used by educational institutions including University of Wollongong, University of Western Sydney and the Redlands Grammar School. The service is to be replaced progressively with Office 365 for education from this month.

Microsoft's Outlook.com free consumer email service is available now under preview. It's the first major change Microsoft has made to its free webmail products in over eight years.

Apart from a new interface and social media integration - including eventually Skype - Microsoft said it wouldn't be scanning email content or attachments to serve targeted advertisements, nor would it "show ads in personal conversations".

Copyright © iTnews.com.au . All rights reserved.


Microsoft sends Live@edu admins scrambling
 
 
 
Top Stories
At the top of her game
A decision to bring digital operations back in-house three years ago has paid big dividends for Tabcorp.
 
Westpac hires SAP man as CTO
Creates four new IT lead positions.
 
Qld Transport to replace core registration system
State's biggest citizen info repository set for overhaul.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
More 4G from Optus in Darwin
Nov 21, 2014
Click to see where Optus has expanded coverage to the suburbs near Darwin.
Optus steps up regional 4G coverage
Nov 20, 2014
Once 700Mhz services are working, Optus claims regional users will have a "faster and more ...
This Huawei 4G phone costs $99
Nov 12, 2014
The $99 Huawei Ascend Y550, available through Vodafone, enters the budget market as one of the ...
4G smartphones: Microsoft's Lumia 830
Nov 7, 2014
Microsoft has announced its flagship Windows Phone, the Nokia Lumia 830 4G, will be available in ...
Do you direct debit customers? Read this
Oct 10, 2014
Authorities have been targeting direct debit practices with iiNet and Dodo receiving formal ...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  39%
 
Your insurance company
  3%
 
A technology company (Google, Facebook et al)
  8%
 
Your telco, ISP or utility
  7%
 
A retailer (Coles, Woolworths et al)
  2%
 
A Federal Government agency (ATO, Centrelink etc)
  21%
 
An Australian law enforcement agency (AFP, ASIO et al)
  15%
 
A State Government agency (Health dept, etc)
  5%
TOTAL VOTES: 984

Vote