Infrastructure hiccup takes down Xero

 

Updated: Kiwi customers affected.

Online accounting service Xero went offline for more than two hours this morning due to a database failure.

Users were met with a page saying "Xero is offline for scheduled maintenance" between 4am and 6.45am AEST. The issue affected customers worldwide but, due to the time of the outage, came as a concern mostly for the New Zealand service's local customers.

The service, which is also sold to Australian small-to-medium businesses, is hosted by Rackspace in the United States.

The company's chief operating officer Alastair Grigg conceded the problem was in fact an unexpected outage.

"We have had to take Xero offline due to an issue within the application hosting infrastructure," he said on the company's blog.

He later confirmed the issue was to do with a database failure, and a corrupt file preventing redundant servers from taking over.

"The Xero operations team and Rackspace, our hosting provider, were forced to recreate the damaged file in order to recover the database server," he said.

"There was no loss of data as a result of this issue however the application was offline for approximately two and one half hours.

"We have a number of levels of redundancy within our hosting environment that typically means our system is not impacted by infrastructure issues. Unfortunately in this situation there was no way for the automated recovery to resolve the issue."

Griggs said the company would look to upgrade its database platform in the near future to prevent future repeats of the issue.

Copyright © iTnews.com.au . All rights reserved.


Infrastructure hiccup takes down Xero
 
 
 
Top Stories
Innovating in the sleepy super industry
There’s little incentive to be on the bleeding edge, so why is Andrew Todd fighting so hard?
 
How technology will unify Toll
The systems headache formed through 15 years of acquisitions.
 
Immigration breached Privacy Act with data leak
Pilgrim slams "copy and paste" of asylum seeker data.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
More 4G from Optus in Darwin
Nov 21, 2014
Click to see where Optus has expanded coverage to the suburbs near Darwin.
Optus steps up regional 4G coverage
Nov 20, 2014
Once 700Mhz services are working, Optus claims regional users will have a "faster and more ...
This Huawei 4G phone costs $99
Nov 12, 2014
The $99 Huawei Ascend Y550, available through Vodafone, enters the budget market as one of the ...
4G smartphones: Microsoft's Lumia 830
Nov 7, 2014
Microsoft has announced its flagship Windows Phone, the Nokia Lumia 830 4G, will be available in ...
Do you direct debit customers? Read this
Oct 10, 2014
Authorities have been targeting direct debit practices with iiNet and Dodo receiving formal ...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  39%
 
Your insurance company
  3%
 
A technology company (Google, Facebook et al)
  7%
 
Your telco, ISP or utility
  8%
 
A retailer (Coles, Woolworths et al)
  2%
 
A Federal Government agency (ATO, Centrelink etc)
  20%
 
An Australian law enforcement agency (AFP, ASIO et al)
  15%
 
A State Government agency (Health dept, etc)
  5%
TOTAL VOTES: 819

Vote