Infrastructure hiccup takes down Xero

 

Updated: Kiwi customers affected.

Online accounting service Xero went offline for more than two hours this morning due to a database failure.

Users were met with a page saying "Xero is offline for scheduled maintenance" between 4am and 6.45am AEST. The issue affected customers worldwide but, due to the time of the outage, came as a concern mostly for the New Zealand service's local customers.

The service, which is also sold to Australian small-to-medium businesses, is hosted by Rackspace in the United States.

The company's chief operating officer Alastair Grigg conceded the problem was in fact an unexpected outage.

"We have had to take Xero offline due to an issue within the application hosting infrastructure," he said on the company's blog.

He later confirmed the issue was to do with a database failure, and a corrupt file preventing redundant servers from taking over.

"The Xero operations team and Rackspace, our hosting provider, were forced to recreate the damaged file in order to recover the database server," he said.

"There was no loss of data as a result of this issue however the application was offline for approximately two and one half hours.

"We have a number of levels of redundancy within our hosting environment that typically means our system is not impacted by infrastructure issues. Unfortunately in this situation there was no way for the automated recovery to resolve the issue."

Griggs said the company would look to upgrade its database platform in the near future to prevent future repeats of the issue.

Copyright © iTnews.com.au . All rights reserved.


Infrastructure hiccup takes down Xero
 
 
 
Top Stories
Earning the right to innovate
Breaking down the barriers to innovation is a long, but rewarding process, says Bank of Queensland Group CIO, Julie Bale.
 
A call for timely reporting
[Blog post] Businesses need incentives to keep customer data secure.
 
Doubts cast on Queensland's ICT Dashboard
Opposition, former Govt CIO say it can't be trusted.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Have customers that won't pay debts?
Jul 10, 2014
The ACCC and ASIC have updated their advice when it comes to collecting debts.
Carpet cleaner faces court over online testimonials
Jul 4, 2014
The ACCC has initiated proceedings against A Whistle (1979) Pty Ltd, the franchisor of Electrodry...
You can now get 15GB of free online storage using Microsoft OneDrive
Jun 25, 2014
Cloud storage has reached both the capacity and price where it's a viable alternative to local ...
Another clever trick you can perform with Xero
Jun 25, 2014
Here is another way to reach out to particular subsets of your customers using Xero.
Have a phone, tablet and laptop?
Jun 20, 2014
This new Telstra pre-paid 4G mobile hotspot might be useful if you regularly need to use fast ...
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  26%
 
Application integration concerns
  3%
 
Security and compliance concerns
  29%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  23%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  5%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 828

Vote