Telstra investigates mail delivery issue

 

Hundreds of BigPond customers unable to receive email.

Telstra is investigating a mail delivery issue that has blocked emails to hundreds of its home internet customers since the weekend.

Emails to affected Telstra customers bounced back, with the senders receiving failed delivery status notification messages.

A Telstra spokesman said the issue affected “low hundreds” of the “millions” of email addresses on Telstra’s BigPond network.

“Since the weekend we have been alerted to reports that mail to a small number of BigPond customers has been not been getting through,” he said.

Posts on broadband forum Whirlpool indicated that the issue stemmed from a BigPond server being listed on realtime spam blacklists.

Telstra’s spokesman said the issue was “under full investigation” and staff were checking affected email addresses.

“We apologise for any inconvenience and hope to have the cause identified quickly and full services restored for those affected customers,” he said.

Copyright © iTnews.com.au . All rights reserved.


Telstra investigates mail delivery issue
 
 
 
Top Stories
First look: Microsoft Outlook for iOS
[Update] Office productivity suite for iOS completed with Outlook.
 
NewSat defaults on $26m in overdue Lockheed payments
Jabiru-1 satellite build hits further hurdles.
 
IBM denies plans to cut 112k jobs
But admits to further restructuring.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  36%
 
Your insurance company
  5%
 
A technology company (Google, Facebook et al)
  9%
 
Your telco, ISP or utility
  8%
 
A retailer (Coles, Woolworths et al)
  4%
 
A Federal Government agency (ATO, Centrelink etc)
  18%
 
An Australian law enforcement agency (AFP, ASIO et al)
  14%
 
A State Government agency (Health dept, etc)
  7%
TOTAL VOTES: 3067

Vote
Do you support the abolition of the Office of the Information Commissioner?

   |   View results
I support shutting down the OAIC.
  27%
 
I DON'T support shutting the OAIC.
  73%
TOTAL VOTES: 975

Vote