Microsoft dumps Windows Phone update site

 

Leaves transparency to carriers.

Microsoft has copped a battering after deciding to no longer publicly share with Windows Phone users when firmware updates are available for their handsets.

The decision backtracked on a commitment made less than a year ago to surface the information on the 'Where's my phone update?' website.

At the time, Windows Phone users had been seeking a firmware update that enabled 'copy and paste' functionality on the handset.

The website had been intended to quell "disappointment" and "anger" among users over when they would receive the update.

"Much like when you buy a PC online, you'll be able to see when the update is being tested and packaged, when it's about to ship, and when it's "left the warehouse." We'll update the site once a week with the latest status changes," Microsoft said at the time.

However, the site will no longer be updated, according to a new blog post by Windows Phone customer experience engineering general manager Eric Hautala.

In addition, Hautala said it would be in the hands of individual mobile carriers to "request" future firmware updates from Microsoft.

"In the months ahead, we'll continue to send out firmware and maintenance updates as needed," Hautala said.

"These will be available across the globe—although not everybody will receive or require them. It depends on your country, carrier, and phone model."

Users would be notified of firmware updates via their handsets but no longer had a way to check up on approximately when they should receive a firmware update independently of when their carrier was ready to roll it out.

The backtrack was derided by hundreds of users on the blog, including by customers whose carriers were allegedly not keeping pace with Microsoft's firmware update schedule already.

Copyright © iTnews.com.au . All rights reserved.


Microsoft dumps Windows Phone update site
 
 
 
Top Stories
Beyond ACORN: Cracking the infosec skills nut
[Blog post] Could the Government's cybercrime focus be a catalyst for change?
 
The iTnews Benchmark Awards
Meet the best of the best.
 
Telstra hands over copper, HFC in new $11bn NBN deal
Value of 2011 deal remains intact.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Xero prepares for key feature coming in 2015
Dec 19, 2014
Xero users will be able to track how their business is comparing to other Xero users.
More 4G from Optus in Darwin
Nov 21, 2014
Click to see where Optus has expanded coverage to the suburbs near Darwin.
Optus steps up regional 4G coverage
Nov 20, 2014
Once 700Mhz services are working, Optus claims regional users will have a "faster and more ...
This Huawei 4G phone costs $99
Nov 12, 2014
The $99 Huawei Ascend Y550, available through Vodafone, enters the budget market as one of the ...
4G smartphones: Microsoft's Lumia 830
Nov 7, 2014
Microsoft has announced its flagship Windows Phone, the Nokia Lumia 830 4G, will be available in ...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  39%
 
Your insurance company
  3%
 
A technology company (Google, Facebook et al)
  8%
 
Your telco, ISP or utility
  7%
 
A retailer (Coles, Woolworths et al)
  2%
 
A Federal Government agency (ATO, Centrelink etc)
  20%
 
An Australian law enforcement agency (AFP, ASIO et al)
  14%
 
A State Government agency (Health dept, etc)
  6%
TOTAL VOTES: 1795

Vote
Do you support the abolition of the Office of the Information Commissioner?