Microsoft dumps Windows Phone update site

 

Leaves transparency to carriers.

Microsoft has copped a battering after deciding to no longer publicly share with Windows Phone users when firmware updates are available for their handsets.

The decision backtracked on a commitment made less than a year ago to surface the information on the 'Where's my phone update?' website.

At the time, Windows Phone users had been seeking a firmware update that enabled 'copy and paste' functionality on the handset.

The website had been intended to quell "disappointment" and "anger" among users over when they would receive the update.

"Much like when you buy a PC online, you'll be able to see when the update is being tested and packaged, when it's about to ship, and when it's "left the warehouse." We'll update the site once a week with the latest status changes," Microsoft said at the time.

However, the site will no longer be updated, according to a new blog post by Windows Phone customer experience engineering general manager Eric Hautala.

In addition, Hautala said it would be in the hands of individual mobile carriers to "request" future firmware updates from Microsoft.

"In the months ahead, we'll continue to send out firmware and maintenance updates as needed," Hautala said.

"These will be available across the globe—although not everybody will receive or require them. It depends on your country, carrier, and phone model."

Users would be notified of firmware updates via their handsets but no longer had a way to check up on approximately when they should receive a firmware update independently of when their carrier was ready to roll it out.

The backtrack was derided by hundreds of users on the blog, including by customers whose carriers were allegedly not keeping pace with Microsoft's firmware update schedule already.

Copyright © iTnews.com.au . All rights reserved.


Microsoft dumps Windows Phone update site
 
 
 
Top Stories
The True Cost of BYOD - 2014 survey
Twelve months on from our first study, is BYOD a better proposition?
 
Photos: Unboxing the Magnus supercomputer
Pawsey's biggest beast slots into place.
 
ANZ looks to life beyond the transaction
If digital disruptors think an online payments startup could rock the big four, they’ve missed the point of why people use banks, says Patrick Maes.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Pass on carbon tax savings, warns ACCC
Jul 24, 2014
The ACCC is warning businesses that supply "regulated goods" to pass on any cost savings ...
Have customers that won't pay debts?
Jul 10, 2014
The ACCC and ASIC have updated their advice when it comes to collecting debts.
Carpet cleaner faces court over online testimonials
Jul 4, 2014
The ACCC has initiated proceedings against A Whistle (1979) Pty Ltd, the franchisor of Electrodry...
You can now get 15GB of free online storage using Microsoft OneDrive
Jun 25, 2014
Cloud storage has reached both the capacity and price where it's a viable alternative to local ...
Another clever trick you can perform with Xero
Jun 25, 2014
Here is another way to reach out to particular subsets of your customers using Xero.
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  29%
 
Application integration concerns
  3%
 
Security and compliance concerns
  28%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  22%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  4%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 1117

Vote