Bytecard misses ACMA dispute deadline

 

Under threat of legal action.

Canberra ISP Bytecard has been warned it could face legal action if it fails to address four complaints that have been escalated to the communications regulator over the past year.

The Australian Communications and Media Authority (ACMA) made the public threats this morning after Bytecard - better known by its trading name Netspeed - allegedly failed to act on an ACMA direction to act on the complaints by October 14.

The ACMA waited a month to expose the missed deadline to allow certain review periods to expire, the authority's consumer interests section manager Alan Chalmers told iTnews.

Bytecard and Netspeed manager Brian Morris told iTnews he was "a little disappointed" by the public statement.

"We have since had a number of these determinations downgraded or overturned," he said.

"We've even [had] one which was clearly out of the TIO's jurisdiction."

How much longer?

Chalmers declined to put a figure on just how much extra time Bytecard would be granted before it was taken to court.

"All I can really say is we're considering our options at the moment," he said.

ACMA chairman Chris Chapman was more blunt, noting the authority could "approach the Federal Court seeking orders" requiring Bytecard to comply with several determinations made by the Telecommunications Industry Ombudsman (TIO) that are the source of the long-running spat.

Chalmers said the case involved four TIO determinations that had been escalated to the ACMA in October last year and May this year due to alleged non-compliance by Bytecard.

The TIO and the ACMA want to compel Bytecard to refund money or waive debts accrued by four customers.

Copyright © iTnews.com.au . All rights reserved.


Bytecard misses ACMA dispute deadline
 
 
 
Top Stories
Don’t mention digital disruption to David Whiteing
Buzzwords don’t curry favour with CBA's new CIO - it’s all just innovation to him.
 
Content, cost & constant innovation: How Foxtel plans to take on Netflix
Nell Payne inhabits the “brave new world of blue strings and networking”. Just don't ask her to put a TV screen on your microwave.
 
Westpac fires starting pistol on core banking upgrade
St George readies itself for move to Celeriti.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Microsoft launches Office for Android preview
May 22, 2015
Microsoft has launched a preview of Office for Android smartphones. Pre-release versions of ...
Microsoft is working on an iOS email chat feature called Flow
May 22, 2015
Microsoft is working on a new chat app, but at the moment we know more about what we DON'T know, ...
Windows 10 free upgrade: Microsoft details who gets what
May 22, 2015
Microsoft was meant to be streamlining its OS with Windows 10, so why is upgrading so confusing? ...
Windows 10 has an edition to suit everyone's needs
May 15, 2015
Microsoft unveils a mind-melting six editions of Windows 10 ahead of its Winter 2015 launch. ...
Firefox 38 FINAL released, debuts new tab-based preferences
May 13, 2015
Mozilla has unveiled the latest version of Firefox 38.0 FINAL for desktop, with Firefox for ...
Latest Comments
Polls
Should Optus make a bid for iiNet?

   |   View results
Yes
  43%
 
No
  57%
TOTAL VOTES: 590

Vote