Bytecard misses ACMA dispute deadline

 

Under threat of legal action.

Canberra ISP Bytecard has been warned it could face legal action if it fails to address four complaints that have been escalated to the communications regulator over the past year.

The Australian Communications and Media Authority (ACMA) made the public threats this morning after Bytecard - better known by its trading name Netspeed - allegedly failed to act on an ACMA direction to act on the complaints by October 14.

The ACMA waited a month to expose the missed deadline to allow certain review periods to expire, the authority's consumer interests section manager Alan Chalmers told iTnews.

Bytecard and Netspeed manager Brian Morris told iTnews he was "a little disappointed" by the public statement.

"We have since had a number of these determinations downgraded or overturned," he said.

"We've even [had] one which was clearly out of the TIO's jurisdiction."

How much longer?

Chalmers declined to put a figure on just how much extra time Bytecard would be granted before it was taken to court.

"All I can really say is we're considering our options at the moment," he said.

ACMA chairman Chris Chapman was more blunt, noting the authority could "approach the Federal Court seeking orders" requiring Bytecard to comply with several determinations made by the Telecommunications Industry Ombudsman (TIO) that are the source of the long-running spat.

Chalmers said the case involved four TIO determinations that had been escalated to the ACMA in October last year and May this year due to alleged non-compliance by Bytecard.

The TIO and the ACMA want to compel Bytecard to refund money or waive debts accrued by four customers.

Copyright © iTnews.com.au . All rights reserved.


Bytecard misses ACMA dispute deadline
 
 
 
Top Stories
Photos: Global Switch opens Sydney East data centre
First stage opened, to some fanfare.
 
ATO releases long-awaited Bitcoin guidance
Everyday investors escape the tax man.
 
Why the Weather Bureau’s new supercomputer is a 'gamechanger'
IT transformation starts to reap results.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Looking for storage? Seagate has five new small business NAS devices
Aug 22, 2014
Seagate has announced a new portfolio of Networked Attached Storage (NAS) solutions specifically ...
Run a small business in western Sydney?
Aug 15, 2014
This event might be of interest if you're looking to meet other people with a similar interest ...
Buying a tablet? Microsoft's Surface Pro 3 goes on sale this month
Aug 8, 2014
Microsoft has announced its Surface Pro 3 will go on sale in Australia on 28 August from ...
Apple's top MacBook Pro with Retina is now cheaper
Aug 1, 2014
Apple has updated its MacBook Pro range with faster processors and new pricing, including ...
Pass on carbon tax savings, warns ACCC
Jul 24, 2014
The ACCC is warning businesses that supply "regulated goods" to pass on any cost savings ...
Latest Comments
Polls
Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  68%
 
Advanced persistent threats
  3%
 
Unpatched or unsupported software vulnerabilities
  12%
 
Denial of service attacks
  7%
 
Insider threats
  11%
TOTAL VOTES: 492

Vote