Bytecard misses ACMA dispute deadline

 

Under threat of legal action.

Canberra ISP Bytecard has been warned it could face legal action if it fails to address four complaints that have been escalated to the communications regulator over the past year.

The Australian Communications and Media Authority (ACMA) made the public threats this morning after Bytecard - better known by its trading name Netspeed - allegedly failed to act on an ACMA direction to act on the complaints by October 14.

The ACMA waited a month to expose the missed deadline to allow certain review periods to expire, the authority's consumer interests section manager Alan Chalmers told iTnews.

Bytecard and Netspeed manager Brian Morris told iTnews he was "a little disappointed" by the public statement.

"We have since had a number of these determinations downgraded or overturned," he said.

"We've even [had] one which was clearly out of the TIO's jurisdiction."

How much longer?

Chalmers declined to put a figure on just how much extra time Bytecard would be granted before it was taken to court.

"All I can really say is we're considering our options at the moment," he said.

ACMA chairman Chris Chapman was more blunt, noting the authority could "approach the Federal Court seeking orders" requiring Bytecard to comply with several determinations made by the Telecommunications Industry Ombudsman (TIO) that are the source of the long-running spat.

Chalmers said the case involved four TIO determinations that had been escalated to the ACMA in October last year and May this year due to alleged non-compliance by Bytecard.

The TIO and the ACMA want to compel Bytecard to refund money or waive debts accrued by four customers.

Copyright © iTnews.com.au . All rights reserved.


Bytecard misses ACMA dispute deadline
 
 
 
Top Stories
Myer CIO named retailer's new chief executive
Richard Umbers to lead data-driven retail strategy.
 
Empty terminals and mountains of data
Qantas CIO Luc Hennekens says no-one is safe from digital disruption.
 
BoQ takes $10m hit on Salesforce CRM
Regulatory hurdles end cloud pilot.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Microsoft is offering Azure for Disaster Recovery to Australian SMBs
Feb 10, 2015
If you haven't talked to your IT provider about disaster recovery, it might be worth discussing ...
The 2015 Xero Roadshow is on: here are the locations and dates
Feb 6, 2015
The 2015 Xero Roadshow kicked off this week - see where you can attend at locations around ...
Microsoft Outlook is now on iPhone and iPad: why could this be useful?
Jan 30, 2015
Microsoft today released Office for Android and Outlook for iOS - complementing the other Office ...
Franchisees, here's something you should know about
Jan 23, 2015
You need to know the Code if you are a franchisee or franchisor as the penalties are significant.
Xero users rejoice! Quoting has finally arrived
Jan 23, 2015
It has taken years, but Xero has at last added integrated quoting to its online accounting software.
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  35%
 
Your insurance company
  5%
 
A technology company (Google, Facebook et al)
  9%
 
Your telco, ISP or utility
  8%
 
A retailer (Coles, Woolworths et al)
  4%
 
A Federal Government agency (ATO, Centrelink etc)
  17%
 
An Australian law enforcement agency (AFP, ASIO et al)
  15%
 
A State Government agency (Health dept, etc)
  7%
TOTAL VOTES: 4023

Vote
Do you support the abolition of the Office of the Information Commissioner?

   |   View results
I support shutting down the OAIC.
  27%
 
I DON'T support shutting the OAIC.
  73%
TOTAL VOTES: 1376

Vote