Microsoft Office365, Hotmail blacks out

 

Update: DNS issues spark four-hour outage.

Microsoft has suffered a major outage that impacted cloud services including Office365 and Windows Live webmail worldwide.

The outage occurred from about 1pm Australian Eastern Standard Time, according to a graph on the Downrightnow website monitoring service.

Some customers saw service restoration beginning about two hours later. Most services affecting Asia Pacific and Europe appeared to come back online around 4.15pm AEST.

The official @Office365 Twitter account reported restoration of some DNS services believed to have initially caused the issue.

Users hit Twitter immediately seeking answers as to the whereabouts of Office365, MSN.com, Live@edu and Windows Live Hotmail.

The outage was also causing worldwide disruption to the Azure Platform Management Portal and to multiple instances of the SQL Azure database.

"We are investigating service interruption. Will update as soon as more details are available or within hour," a Microsoft spokesman said on the official Office365 Twitter feed.

"Intermittent client connectivity causing some users to have trouble with email connection. Continue to investigate," it posted 20 minutes later.

A statement on a Microsoft Windows Live blog said the company was "actively" working to resolve the issues.

A Microsoft Australia spokesman said the company "became aware of service degradation affecting multiple services" at approximately 1pm.

He urged users to visit Microsoft's service status dashboards for updated availability information.

The University of Wollongong was one high-profile customer affected by the outage, having moved all student accounts to the Live@edu service last year.

It tweeted that all services were "unavailable".

Curtin University CIO Peter Nikoletatos said services had been down at the university for a total of about two hours. The Western Australian university adopted Live@edu services two years ago.

"We have discussed it with Microsoft and we're getting advice from them," he said during the outage. "We expect that it would be resolved fairly quickly."

Nikoletatos said the University was using "every available communication channel" to keep students updated, including its web portal, Twitter and Facebook accounts.

The outage also affected a portion of Curtin's 400 staff members with Office365 accounts.

Nikoletatos said those who had logged into Office365 prior to the outage remained connected throughout the outage but others could not log in during that time.

Remember to sign up to our Cloud Cover bulletin for the industry’s definitive digest on everything-as-a-service.

Microsoft's Live@edu service was also used by a number of other universities in Australia, including the University of Western Sydney, Queensland University of Technology and Flinders University.

The University of Western Sydney's IT services desk advised: “We are currently experiencing issues with MyMail student mail system. Technicians are working to resolve this issue.”

Users had found a Hotmail workaround by logging in through login.live.com.

Although speculation was that the outage was caused by DNS issues, a Microsoft Office365 spokesman said it was due to a power outage. The post was pulled a short time later.

 

A post from a Microsoft Office365 support forum moderator was pulled during the outage [Click to enlarge].

A major power cut was known to be affecting millions of users in Southern California, Arizona and Mexico.

Copyright © iTnews.com.au . All rights reserved.


Microsoft Office365, Hotmail blacks out
 
 
 
Top Stories
Business-focused Windows 10 brings back the Start menu
Microsoft skips 9 for the "greatest enterprise platform ever".
 
Feeling Shellshocked?
Stay up to date with patching for the Bash bug.
 
Amazon forced to reboot EC2 to patch Xen bug
Rolling restarts over next week.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Constantly rushing to the printer to stop other people seeing your printouts?
Sep 24, 2014
Lexmark's latest family of small-business printers include a feature that lets you stop anyone ...
This 4G smartphone costs $219
Sep 3, 2014
It's possible to spend a lot less on a smartphone if you're prepared to go with a brand you ...
Looking for storage? Seagate has five new small business NAS devices
Aug 22, 2014
Seagate has announced a new portfolio of Networked Attached Storage (NAS) solutions specifically ...
Run a small business in western Sydney?
Aug 15, 2014
This event might be of interest if you're looking to meet other people with a similar interest ...
Buying a tablet? Microsoft's Surface Pro 3 goes on sale this month
Aug 8, 2014
Microsoft has announced its Surface Pro 3 will go on sale in Australia on 28 August from ...
Latest Comments
Polls
Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  66%
 
Advanced persistent threats
  5%
 
Unpatched or unsupported software vulnerabilities
  11%
 
Denial of service attacks
  6%
 
Insider threats
  12%
TOTAL VOTES: 1376

Vote