Salesforce.com pushes social enterprise

Corporate executives could share the fate of overthrown Tunisian and Egyptian presidents as the ‘social revolution’ reaches consumers and enterprise, Salesforce.com chief executive officer Marc Benioff has warned.

Marc Benioff. Credit: Salesforce.com

Linked gallery: Photos: Dreamforce 2011 in San Francisco

In an animated keynote presentation to 45,000 Dreamforce attendees in San Francisco today, Benioff highlighted social media’s role in dramatic political protests earlier this year.

Protests in Egypt in January were reportedly organised on Facebook. Protesters were photographed with signs that thanked the social network.

“There were no signs that said thank you Microsoft, there were no signs that said thank you IBM,” Benioff said. “It’s just phenomenal what’s happening to technology.

“This social revolution is really unlike anything we’ve experienced. We’ve seen the fall of countries, the fall of dictators.

“When will the first corporate CEO fall for the same reason, because [their] customers are standing up and are tired of not being listened to?”

Benioff said Salesforce had been “reborn social” after launching as a cloud company in 1998.

In the past year, the company introduced 150 new features to its enterprise social networking platform, Chatter, which launched in November 2009.

It improved Chatter’s integration with Facebook, Twitter and subsidiary Jigsaw – which was rebranded Data.com – to populate customer and employee records with more personal information.

Further updates to be issued in the coming months would provide for presence information, chat, screen sharing, integration with Microsoft SharePoint, product pages and in-application groups that linked internal Chatter users with invited, external collaborators.

Salesforce.com also launched a hybrid version of cloud database service Database.com and a device-agnostic mobile application that was built on HTML5.

Benioff acknowledged that Salesforce had talked about its social network-driven ‘Cloud 2’ vision for some time but said the company was still grappling with the challenge of bridging the gap between consumer and enterprise IT.

“We’re born cloud in 1999, but we have been reborn social,” he sad. “What is so exciting about our industry is that it’s always changing.”