NBN Co has appointed Service Stream to run a community information hotline service.
Service Stream, which also runs call centres for the Australian Communications and Media Authority and the Federal Department of Broadband (DBCDE), said it had beaten seven other firms to the deal.
It would initially employ about 12 people but ramp up with the NBN rollout.
Staff would take inbound queries from end customers, although NBN Co as a wholesale-only company would not service them directly.
"The call centre will help address the community's information needs," NBN Co's general manager of external affairs Trent Williams said in a statement.
The phone number is 1800 881 816.
Copyright © iTnews.com.au . All rights reserved.
Processing registration... Please wait.
This process can take up to a minute to complete.
A confirmation email has been sent to your email address - SUPPLIED GOES EMAIL HERE. Please click on the link in the email to verify your email address. You need to verify your email before you can start posting.
If you do not receive your confirmation email within the next few minutes, it may be because the email has been captured by a junk mail filter. Please ensure you add the domain @itnews.com.au to your white-listed senders.