NBN Co to set up community info line

 

Employs 12 people.

NBN Co has appointed Service Stream to run a community information hotline service.

Service Stream, which also runs call centres for the Australian Communications and Media Authority and the Federal Department of Broadband (DBCDE), said it had beaten seven other firms to the deal.

It would initially employ about 12 people but ramp up with the NBN rollout.

Staff would take inbound queries from end customers, although NBN Co as a wholesale-only company would not service them directly.

"The call centre will help address the community's information needs," NBN Co's general manager of external affairs Trent Williams said in a statement.

The phone number is 1800 881 816.

Copyright © iTnews.com.au . All rights reserved.


NBN Co to set up community info line
 
 
 
Top Stories
Time management tips for CIOs
[Blog post] How to get to the genba.
 
Making a case for collaboration
[Blog post] Tap into your company’s people power.
 
Five zero-cost ways to improve MySQL performance
How to easily boost MySQL throughput by up to 5x.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  69%
 
Advanced persistent threats
  3%
 
Unpatched or unsupported software vulnerabilities
  10%
 
Denial of service attacks
  6%
 
Insider threats
  11%
TOTAL VOTES: 1101

Vote