McDonalds Australia battles EFTPOS software maker

 

License terms changed after five years as a customer.

Sydney company PC Eftpos has commenced a lawsuit against McDonalds Australia, accusing the fast food giant of using payment software at least three months beyond the expiry of licensing terms.

McDonalds was expected to file its defence to the claim in March.

PC Eftpos said in a statement of claim filed with the Federal Court that it changed the terms of its software licenses in May 2009.

Where the software company had previously granted software licenses on a per-store basis with a rolling 12-month contract, its May 2009 licensing adjustment sought to charge customers according to the number of "point of sale lanes" operated – i.e. the number of service lines with electronic payment facilities in operation.

Under the new licensing arrangement, McDonalds would have to pay either $100 a lane on a one-year deal or $225 a lane for three years.

McDonalds previously paid between $300 and $315 a year to license the software for an entire store, according to the court documents.

PC Eftpos claimed to have received correspondence from McDonalds indicating the giant had the right to continue using the software for three months beyond the expiry of its old license and "that it was entitled to do so at the [old] rates, on a pro rata basis".

PC Eftpos disagreed with that interpretation and claimed that by continuing to use the software, McDonalds would be taken to have accepted the new license terms – and was therefore liable to pay the new fees.

And if that claim proved unsuccessful, the technology company claimed, it would further argue that McDonalds' continued use of the software amounted to "infringement [of PC Eftpos'] copyright in the software".

"The Respondent [McDonalds] knew that the Applicant [PC Eftpos] was not prepared to grant a license or permission for use of the software on any terms other than those contained in the [new] offer," PC Eftpos alleged in its statement of claim.

"[McDonalds] proceeded to use the software notwithstanding that it had no intention of agreeing to the terms upon with [PC Eftpos] was prepared to grant a license... for the use of the software".

PC Eftpos staked a claim for an account of McDonalds' profits, which it claimed "would be unconscionable for McDonalds to retain."

First directions

In a first directions hearing in Sydney today, PC Eftpos' barrister Mr Howard argued for the granting of interlocutories that he said would allow the software developer to "ascertain the quantum" of its claim against McDonalds.

He also said that any attempts at mediation "would be pointless in the absence of that quantum".

However, McDonalds' barrister Ms Richardson argued PC Eftpos was attempting to skip a procedural step by not serving "a draft of proposed interlocutories on us so we can formally see it and respond".

Richardson also sought to bring forward any mediation attempt between the parties.

"This is a relatively small software licensing claim and the applicant is claiming damages and an account of profits," she told the Federal Court.

"If the parties are not brought together at the outset, this could balloon into a larger matter. So we've proposed an alternative to bring mediation forward."

Richardson said McDonalds would provide an estimate of the number of point-of-sale lanes it operated prior to mediation.

"In our submission, they [PC Eftpos] should be in a position to assess their claim [using that estimate]," Richardson said.

The case was adjourned.

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McDonalds Australia battles EFTPOS software maker
"I work with PC EFTPOS regularly, and have found them to be very responsive whenever I've had a query or need software or hardware from them (and I don't work for a company that is anywhere near as ..."
By TheEvilMuppet
 
 
 
Comments: 5
DJ
Jan 31, 2011 9:40 PM
Oh dear, what a mess.

How on earth does a supplier allow their relationship with an 'A' grade client to become a disaster like this.

There are organisations all over the world banging on the McDonalds doors every day trying to get some of this Hot Apple Pie.

Either way, this won't end pretty for PC Eftpos.

Watch this space for sackings at PC Eftpos of the people who are not doing their jobs (that would be "looking after the customer" whilst taking care of business) and McDonalds either brokering a "special" deal for their POS contract or moving onto another provider who can do the job.

Sad.



AT
Feb 1, 2011 10:11 AM
DJ, I may be wrong, but in classifying McDonalds as an 'A' grade client it doesn't look like you've dealt with McDonalds as a supplier before.

As you can imagine, companies of this size (and mindset) can be quite bloody-minded and regularly throw their weight around when dealing with suppliers.

From what I understand, PC Eftpos and McDonalds stopped doing business together a year or two ago, and this lawsuit is just the fallout.

Like you (and many others, I imagine), I'm disappointed when companies don't look after their clients well - that's just bad business and a sign of a company headed for decline.

Looking into PC Eftpos however, they're actually doing fantastically well, and have been partnering with all of the Australian banks for several years. Parting with a bad client like McDonalds is probably a good thing for them.

While usually only the law firms win in these kinds of disputes, I think it's good to see a little guy push back for a change.
MissionMan
Feb 4, 2011 8:33 AM
Maybe I'm just naive here but the way I see it is:

PC EftPos got greedy and changed their license terms to try make more money. I.e. changing to number of lanes instead of stores.

McDonald's didn't like the change (understandably) and now this is going to court.

You can't drastically increase your pricing and expect a customer to sit down and take it, particularly one as big as Macdonald's.

Ultimately it looks like PC eftpos is paying the price for their greed.
Ace
Feb 4, 2011 11:10 AM
The argument is over some 3 month window. PC-EFTPOS wouldn't have just suddenly changed the price. Since there is a rolling 12 month contract, it would seem they would have had to give 12 months notice of the change.
TheEvilMuppet
Feb 7, 2011 12:36 AM
I work with PC EFTPOS regularly, and have found them to be very responsive whenever I've had a query or need software or hardware from them (and I don't work for a company that is anywhere near as large as McDonalds Australia).

That said, over the last few years, two banks have severed their relationship with PC EFTPOS, declaring OCV-based solutions as unsupportable. The market is changing, and unfortunately it looks like PC EFTPOS may be one of the victims of these changes.
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