Telstra faces privacy breach investigation

Powered by SC Magazine
 

Botched mailout to 220,000 customers.

The Australian Privacy Commissioner will investigate a botched Telstra mailout that saw 220,000 letters containing personal information sent to the wrong customers.

The letters were incorrectly addressed so recipients opened mail that "contained the name, phone number and telephone plan of other customers", according to a statement issued by the Commissioner and the Australian Communications and Media Authority (ACMA).

Telstra had informed both of the matter.

"While I welcome Telstra’s prompt advice that this incident occurred and that it has taken steps to contact affected customers, I am concerned about the amount of personal information that has been disclosed which includes potentially sensitive information such as silent numbers," Australian Privacy Commissioner Timothy Pilgrim said.

"Customers expect their personal data to be protected by organisations and incidents such as this are very serious.

"For this reason my Office will be opening an investigation into the matter today."

ACMA chairman Chris Chapman said the communications watchdog would join the investigation.

"The ACMA’s main priority initially is to limit the damage to consumers caught up in this mail out and where possible to ensure remedies are quickly implemented," Chapman said.

"I have spoken with Telstra and they have assured us they will fully co-operate with the ACMA and other regulatory agencies to minimise the fall out for customers."

Telstra has established a hotline for its affected customers on 1800 307 987.

Copyright © iTnews.com.au . All rights reserved.


Telstra faces privacy breach investigation
 
 
 
Top Stories
Inside the stalemate on Australia's piracy code
Still not registered almost five months on.
 
IT staff outline deep anger in Macquarie Uni survey
‘Morale at lowest point in a decade’.
 
Cost blowout to push NBN past $41bn budget
But government funding cap to remain.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Say goodbye to OneDrive Groups
Aug 28, 2015
If you've a) actually been using OneDrive and b) gone so far as to actually have been using ...
Libreoffice 5 review
Aug 24, 2015
It's free! It's open! But does LibreOffice deliver on its promise of a powerful office suite for ...
How to disable Cortana in Windows 10
Aug 21, 2015
Stop Microsoft's personal assistant snooping around.
Uni is optional: 5 tech leaders without a degree
Aug 17, 2015
Already running a business, but thinking about going back to uni? From Bill Gates to Steve Jobs, ...
New features coming to Xero
Aug 17, 2015
Use Xero? Here are some of the things you can look forward to in the coming months.
Latest Comments
Polls
New Windows 10 users, are you upgrading from...




   |   View results
Windows 8
  47%
 
Windows 7
  44%
 
Windows XP
  5%
 
Another operating system
  3%
 
Windows Vista
  2%
TOTAL VOTES: 705

Vote