Virgin denies further check-in outages

 

Tullamarine self check-in system fails.

Self check-in kiosks used by Virgin Blue at Melbourne's Tullamarine Airport were again out of action last night, adding to the frustration of travellers already facing delays due to inclement weather.

At 6:45pm, iTnews staff attempting to check in at the airport found that all 14 self check-in kiosks displayed "Out of Order" with a short apology for the inconvenience.

 

A media spokesman for the airline told iTnews that no problems have been reported at corporate level yet.

Last month, Virgin Blue suffered a major reservations and check in systems outage that saw hundreds of flights cancelled and long queues at airports.

The airline blamed IT outsourcer Navitaire and said it was "actively pursuing all avenues" to recover an estimated $15-$20 million of losses caused by the IT outages.

In the meantime, it had performed upgrades to the system, which saw it take its web and kiosk check-in services as well as its online and telephone reservations services offline for over 24 hours earlier this month.

It was unclear whether problems at Melbourne yesterday were related to the recent systems issues.

Stay tuned for more...

Copyright © iTnews.com.au . All rights reserved.


Virgin denies further check-in outages
 
 
 
Top Stories
Westpac interim CIO resigns
Group CIO yet to be appointed.
 
Five emerging technologies that will transform financial services
[Blog post] Far out ideas that aren't far off.
 
Earning the right to innovate
Breaking down the barriers to innovation is a long, but rewarding process, says Bank of Queensland Group CIO, Julie Bale.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  27%
 
Application integration concerns
  3%
 
Security and compliance concerns
  28%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  22%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  4%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 940

Vote