iiNet rules out multiple billing systems

 

AAPT buy introduces Hyperbaric to the mix.

iiNet planned will merge customers it bought from AAPT on one billing platform "in the long run", said its chief executive officer Michael Malone.

But Malone would not commit to that system being Hyperbaric - the $100 million customer management and billing system the WA ISP would inherit from AAPT under its proposed buy of the Telecom NZ subsidiary's consumer business.

"I don't know enough about the capabilities of Hyperbaric to comment yet on what we'll do with it," Malone told iTnews.

"However, we won't be running multiple billing systems in the long run. They will get merged on to one iiNet platform."

Malone said the ISP had "historically merged all acquisitions into iiNet's billing system", called Rumba.

"That has to be done very carefully of course, so there is no [or] little visible impact to customers," he said.

Past buys included Netspace ($40 million) and Westnet ($81 million).

It recently said it would buy AAPT's consumer business for $60 million. The sale was expected to be completed at the end of the month.

It included 364,000 customers, 40 staff, an outsourced consumer call centre in Manila and the Hyperbaric IT platform.

Hyperbaric went live at AAPT in June, 2007 after two years of development. Within months of launch it was dogged by problems including delays provisioning services and long call centre queues.

Copyright © iTnews.com.au . All rights reserved.


iiNet rules out multiple billing systems
 
 
 
Top Stories
The True Cost of BYOD - 2014 survey
Twelve months on from our first study, is BYOD a better proposition?
 
Photos: Unboxing the Magnus supercomputer
Pawsey's biggest beast slots into place.
 
ANZ looks to life beyond the transaction
If digital disruptors think an online payments startup could rock the big four, they’ve missed the point of why people use banks, says Patrick Maes.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Pass on carbon tax savings, warns ACCC
Jul 24, 2014
The ACCC is warning businesses that supply "regulated goods" to pass on any cost savings ...
Have customers that won't pay debts?
Jul 10, 2014
The ACCC and ASIC have updated their advice when it comes to collecting debts.
Carpet cleaner faces court over online testimonials
Jul 4, 2014
The ACCC has initiated proceedings against A Whistle (1979) Pty Ltd, the franchisor of Electrodry...
You can now get 15GB of free online storage using Microsoft OneDrive
Jun 25, 2014
Cloud storage has reached both the capacity and price where it's a viable alternative to local ...
Another clever trick you can perform with Xero
Jun 25, 2014
Here is another way to reach out to particular subsets of your customers using Xero.
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  29%
 
Application integration concerns
  3%
 
Security and compliance concerns
  28%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  21%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  4%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 1099

Vote