AAPT shooting blanks over email

 

iiNet "letter" sent to customers.

ISP AAPT has sent blank emails to customers in an attempt to advise them of the impending sale of their consumer broadband or phone account to iiNet.

Multiple copies of the email were sent to customers on Wednesday but many who opened it saw only an "important message" from AAPT customer service - with nothing inside.

A representative for AAPT confirmed the issue for users of Hotmail services - but iTnews also sighted similar problems for users of Yahoo! Australia's free email services.

"Apparently some customers who use a hotmail email address are not able to view the email we sent," the representative said.

"This appears to be an issue with hotmail, but the content of the email should be able to be viewed in the helpyourself section of www.aapt.com.au under 'your messages'."

The email said that although it had sold the consumer division to iiNet, it would be business-as-usual for customers with respect to services and billing arrangements.

iiNet paid $60 million for AAPT's consumer business. The acquisition was expected to be completed by the end of the month.

Copyright © iTnews.com.au . All rights reserved.


AAPT shooting blanks over email
"@Ry Then how about make it newsworthy? With sections of the community worried about privacy, why were AAPT not asked why they format newsletters this way, there is this thing called "text", like ..."
By Res
 
 
 
Comments: 4
Res
Sep 3, 2010 7:35 AM
slow news day?

Any provider worth anything will strip or suppress "remote images"
which is what most of this crud is...
seriously guys, I expect this of whingepool. but not itnews
rycrozier
Sep 3, 2010 7:52 AM
No, just something for readers who are also AAPT customers and might have wondered what all those blank "important messages" they received were all about.
Bazwalt
Sep 3, 2010 9:41 AM
Pretty sure it's not news worthy. Big deal, Blank emails. Slow news day it is.
World must be very unexciting today.
Res
Sep 3, 2010 3:39 PM
@Ry
Then how about make it newsworthy? With sections of the community worried about privacy, why were AAPT not asked why they format newsletters this way, there is this thing called "text", like we use here, that communicated the message effectively and to the point, or is all the PR officers understand, is ... oh, can't print that :)
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