Vividwireless responds to broadband speed issues

 

More international capacity, investigation.

ISP vividwireless had completed a second upgrade of its international link capacity and was investigating another issue that it believed could be impacting broadband speeds on its network.

A number of users hit the vividwireless and Whirlpool forums in recent weeks complaining of slow internet speeds that were not hitting reported downlink speed results of up to 9.53 Mbps.

The issue caused the ISP's chief Martin Mercer to move to reassure customers on its support forums over the weekend.

Mercer said the company was "acutely aware that there have been some issues affecting some customers in recent weeks."

"We moved quickly to provision more backhaul and international link capacity to accommodate customer needs. Capacity was upgraded on 2 August and again on 18 August," he said.

"We have also modified the parameters we use so there should be no repeat of this problem."

He said vividwireless was experiencing "some intermittent difficulties with the efficiency with which network resources operate" and that the issue "can occasionally impact on the speeds customer experience" on the network.

"A specific issue has been identified that is being investigated," Mercer said.

"We expect this to be resolved within a week."

He also denied speculation that the ISP was shaping peer-to-peer downloads on its $75 unlimited plan.

Rather, P2P traffic was being "prioritised below all other traffic... to ensure that all of our customers receive an equally fast internet service", he said.

Mercer advised "heavy" P2P customers to avoid using it between 6pm and 1am.

Copyright © iTnews.com.au . All rights reserved.


Vividwireless responds to broadband speed issues
 
 
 
Top Stories
Microsoft confirms Australian Azure launch
Available from next week.
 
NBN Co names first 140 FTTN sites
National trial extended.
 
Cloud, big data propel bank CISOs into the boardroom
And this time, they are welcome.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Do you direct debit customers? Read this
Oct 10, 2014
Authorities have been targeting direct debit practices with iiNet and Dodo receiving formal ...
Optus expands 4G coverage
Oct 10, 2014
If you rely on an Optus phone for work you might be interested to know that there are now 200 ...
Microsoft Office is now free for some charities
Oct 10, 2014
Microsoft has announced that eligible Australian non-profit organisations and charities can now ...
Vodafone lights up 4G in Adelaide
Oct 9, 2014
Live and work in Adelaide? Vodafone has switched on its 4G network in the city and suburbs.
Next year tradies will be able to take payments using ingogo
Oct 3, 2014
Ingogo is going to provide a card payment service for Xero users.
Latest Comments
Polls
In which area is your IT shop hiring the most staff?




   |   View results
IT security and risk
  25%
 
Sourcing and strategy
  12%
 
IT infrastructure (servers, storage, networking)
  22%
 
End user computing (desktops, mobiles, apps)
  14%
 
Software development
  27%
TOTAL VOTES: 252

Vote
Would your InfoSec team be prepared to share threat data with the Australian Government?

   |   View results
Yes
  63%
 
No
  37%
TOTAL VOTES: 81

Vote