Vividwireless responds to broadband speed issues

 

More international capacity, investigation.

ISP vividwireless had completed a second upgrade of its international link capacity and was investigating another issue that it believed could be impacting broadband speeds on its network.

A number of users hit the vividwireless and Whirlpool forums in recent weeks complaining of slow internet speeds that were not hitting reported downlink speed results of up to 9.53 Mbps.

The issue caused the ISP's chief Martin Mercer to move to reassure customers on its support forums over the weekend.

Mercer said the company was "acutely aware that there have been some issues affecting some customers in recent weeks."

"We moved quickly to provision more backhaul and international link capacity to accommodate customer needs. Capacity was upgraded on 2 August and again on 18 August," he said.

"We have also modified the parameters we use so there should be no repeat of this problem."

He said vividwireless was experiencing "some intermittent difficulties with the efficiency with which network resources operate" and that the issue "can occasionally impact on the speeds customer experience" on the network.

"A specific issue has been identified that is being investigated," Mercer said.

"We expect this to be resolved within a week."

He also denied speculation that the ISP was shaping peer-to-peer downloads on its $75 unlimited plan.

Rather, P2P traffic was being "prioritised below all other traffic... to ensure that all of our customers receive an equally fast internet service", he said.

Mercer advised "heavy" P2P customers to avoid using it between 6pm and 1am.

Copyright © iTnews.com.au . All rights reserved.


Vividwireless responds to broadband speed issues
 
 
 
Top Stories
Matching databases to Linux distros
Reviewed: OS-repository DBMSs, MariaDB vs MySQL.
 
Coalition's NBN cost-benefit study finds in favour of MTM
FTTP costs too much, would take too long.
 
Who'd have picked a BlackBerry for the Internet of Things?
[Blog] BlackBerry has a more secure future in the physical world.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Looking for storage? Seagate has five new small business NAS devices
Aug 22, 2014
Seagate has announced a new portfolio of Networked Attached Storage (NAS) solutions specifically ...
Run a small business in western Sydney?
Aug 15, 2014
This event might be of interest if you're looking to meet other people with a similar interest ...
Buying a tablet? Microsoft's Surface Pro 3 goes on sale this month
Aug 8, 2014
Microsoft has announced its Surface Pro 3 will go on sale in Australia on 28 August from ...
Apple's top MacBook Pro with Retina is now cheaper
Aug 1, 2014
Apple has updated its MacBook Pro range with faster processors and new pricing, including ...
Pass on carbon tax savings, warns ACCC
Jul 24, 2014
The ACCC is warning businesses that supply "regulated goods" to pass on any cost savings ...
Latest Comments
Polls
Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  71%
 
Advanced persistent threats
  3%
 
Unpatched or unsupported software vulnerabilities
  11%
 
Denial of service attacks
  6%
 
Insider threats
  10%
TOTAL VOTES: 762

Vote