Vividwireless responds to broadband speed issues

 

More international capacity, investigation.

ISP vividwireless had completed a second upgrade of its international link capacity and was investigating another issue that it believed could be impacting broadband speeds on its network.

A number of users hit the vividwireless and Whirlpool forums in recent weeks complaining of slow internet speeds that were not hitting reported downlink speed results of up to 9.53 Mbps.

The issue caused the ISP's chief Martin Mercer to move to reassure customers on its support forums over the weekend.

Mercer said the company was "acutely aware that there have been some issues affecting some customers in recent weeks."

"We moved quickly to provision more backhaul and international link capacity to accommodate customer needs. Capacity was upgraded on 2 August and again on 18 August," he said.

"We have also modified the parameters we use so there should be no repeat of this problem."

He said vividwireless was experiencing "some intermittent difficulties with the efficiency with which network resources operate" and that the issue "can occasionally impact on the speeds customer experience" on the network.

"A specific issue has been identified that is being investigated," Mercer said.

"We expect this to be resolved within a week."

He also denied speculation that the ISP was shaping peer-to-peer downloads on its $75 unlimited plan.

Rather, P2P traffic was being "prioritised below all other traffic... to ensure that all of our customers receive an equally fast internet service", he said.

Mercer advised "heavy" P2P customers to avoid using it between 6pm and 1am.

Copyright © iTnews.com.au . All rights reserved.


Vividwireless responds to broadband speed issues
 
 
 
Top Stories
Australia passes data retention into law
Mammoth last-ditch effort by Greens, indies knocked back.
 
ATO to kill off e-Tax
Veteran software to be replaced by more modern myTax.
 
CSC embroiled in CBA IT bribery scandal
ServiceMesh named in alleged dodgy dealing.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Xero now includes an inventory function built-in
Mar 26, 2015
Xero has added inventory and other major new features to the latest release of its cloud ...
Apple reveals its new MacBook
Mar 13, 2015
Replacing the MacBook Air as Apple's thinnest laptop, the new MacBook comes packed with features.
Xero has released a new version of its app for the iPad
Mar 6, 2015
iPad-wielding Xero users can now take advantage of a new version of the iOS app for the cloud ...
Microsoft is offering Azure for Disaster Recovery to Australian SMBs
Feb 10, 2015
If you haven't talked to your IT provider about disaster recovery, it might be worth discussing ...
The 2015 Xero Roadshow is on: here are the locations and dates
Feb 6, 2015
The 2015 Xero Roadshow kicked off this week - see where you can attend at locations around ...
Latest Comments
Polls
Do you support the Government's data retention scheme?

   |   View results
Yes
  8%
 
No
  92%
TOTAL VOTES: 1172

Vote