AAPT rivals swear off unlimited market

 

Telstra, Optus and iiNet keep faith in existing bundles.

ISPs including Telstra, Optus and iiNet have stated that they are unlikely to match AAPT's 24/7 unlimited broadband product, believing they already had bundled offers that could effectively compete.

AAPT earlier today unveiled a $99.95 per month bundle of unlimited ADSL with no throttling, phone line rental and access to an EMI legal music library service.

The telco's chief Paul Broad believed the product would "force our major competitors to do the same thing".

But competitors contacted by iTnews were unconcerned by the move.

Several believed that unlimited usage would appeal to only a small percentage of internet users.

"Our customers overwhelmingly find that plans with defined download limits are adequate for their use, so we believe this plan will appeal only to a small segment of the market," a Telstra spokesman said.

Telstra said it had a bundle with 12 GB of downloads, home line rental "with unlimited local calls, capped rates on STD and calls to mobiles", unmetered BigPond content and "discounts on music, movies and games" for under $100 per month.

An Optus spokesman said its $129 per month ‘yes fusion' plan was comparable. It included "unlimited" broadband capped at 30 GB before it was throttled to 256 Kbps speeds, line rental and unlimited local, national and mobile calls.

iiNet's Naked Home 5 plan was put forward by its spokesman as another alternative.

It included 60 GB of downloads evenly split between peak and off-peak and shaped to 128 Kbps when the limit was exceeded, all local and national calls free on the iiTalk service, access to iiNet's content freezone, and the company's BoB hardware.

"We have had a great relationship with Apple iTunes (the world's largest music retail store)," iiNet's spokesman said.

"For some time now, downloads purchased through the Freezone don't count against quota. For $99.90 per month, customers can get a naked plan with BoB and as much music as they like from what is arguably a better catalogue and a raft of other Freezone content."

Although arguably not a competitor, Exetel chief John Linton believed the $100-a-month AAPT offer was "far too high" to be a market-breaker.

"My view of the ADSL residential market is that once you charge more than $40.00 a month for ADSL the market becomes 'resistant' with $50.00 a month the maximum for any acceptance," he said.

"Beyond $50.00 the market fades away to tiny percentages which are fine in today's markets but are almost not going to be fine as 2010 wears on."

AAPT first introduced unlimited broadband for six hours off-peak. It then doubled the unlimited offer to cover a 12-hour period before extending it to the full 24-hours in its latest announcement.

EMI deal

A key element of the new bundle was access to a new streaming and download service courtesy of a partnership brokered with EMI Music.

The offer included unlimited streaming of all EMI Australia's catalogue via its digital platform, The In Song, and $50 worth of music downloads every month.

Subscribers could stream music with no caps and throttling "and create their own playlists with their favourite songs", AAPT said.

"Existing AAPT broadband customers are able to add the Music package (unlimited music streaming and $50 monthly music downloads) to their existing plan for just $17.99," the telco said.

"AAPT has formed the partnership with EMI to offer music downloads as part of the package because we believe in supporting the music industry and paying artists for their material. It's that simple," Broad said.

"As consumers, we all have a moral responsibility to ensure recording artists receive the royalties they rightly deserve and by offering our Entertainment Bundle we're encouraging Australians to do the right thing."


AAPT rivals swear off unlimited market
"@legless If they want to use the word UNLIMITED then they can't used "capped" "shaped" "throttled" "timed" or any other thing that imposes a limit. Unlimited should mean the ability to move as ..."
By IrOS
 
 
 
Comments: 17
singo79
Feb 16, 2010 8:04 AM
If Telstra believe in any way that their plans are at all competitive then they must be suffering grandeur! Telstra by far have the worst value plans on the market and only naive or lazy people (excluding those people that have no other option) use Telstra. I have moved so many of my friends and family away from Telstra and onto ISPs with far better value and they have all been very appreciative, as they were all of the belief that they could only get Telstra ADSL.

Telstra are the biggest bunch of clowns in the ISP industry, insofar as the retail sector anyway.
Daveh
Feb 16, 2010 9:06 AM
Regardless of the Telstra bashing. This is great news, for some time now Australia has been 1 or only 4 OECD nations that lacked an unlimited internet access plan.

The financial viability of this is sound. Almost all of the other OECD nations compete on connection speed, moving towards 'capless' internet connections is a great thing.

Good on you AATP. You shall have my business!
Digger11
Feb 16, 2010 9:42 AM
It's not Telstra bashing at all.

Telstra clearly have the worst plans on the market - yet incredulously pretend that they are great.

I think their marketing dept must assume all Aussies are just really dumb ( which is probably their target market for Telstra anyway).

The reasons other countries can all offer unlimited BB is purely due to the cost of capacity to the US where over 50% of Internet traffic goes to and from. We have a monopoly provdier through SCCN (although to be fair, they have dropped prices over the past years).
As AAPT (aka TNZ) is an owner of SCCN, they must be getting better prices than us - otherwise they are going to make a huge loss on unlimited as they attract all of the iinet, TPG , Dodo and Internode data hogs.

I hope they have analysed this properly - I am guessing that they may have grossly underestimated how much US data these downloaders will use on ADSL 2+.
I reckon about 500gb each on average.
Mickeyboy
Feb 16, 2010 9:59 AM
This is so typical of Telstra, Optus and iiNet. Rather than listening what users want, they just assume all is good and that all customers are happy.

Howabout and once listening what consumers really want?

Not rocket science after all, isn't it?

Good on you AAPT !!!!

However, I'm not saying the deal is still the best you can do but it is a bloody good start.
IrOS
Feb 16, 2010 10:01 AM
How can we rid ourselves of this marketing bull of "UNLIMITED"?

Optus:
'It included "unlimited" broadband capped at 30 GB before it was throttled to 256 Kbps speeds'

UNLIMITED means no time LIMITS, no data LIMITS, no speed LIMITS.
It's prretty simple UNLIMITED = NO LIMITS.

How the %^&* can 30Gb then 256k be sold as UNLIMITED????
When is someone going to bounce these suppliers that use that word?

/rant

I shall be looking very closely at AAPT's offer as it sounds good to me. I don't need 500gb, but if I pay for unlimited it sure as heck better not slow down after 30Gb!
IrOS
Feb 16, 2010 11:12 AM
Hmf - "Broadband not available in your area". Oh well.
Vuvuzela
Feb 16, 2010 11:57 AM
I currently pay $99/month for 25GB on Telstra ADSL2+. Slowed to 64kbps. Bye bye Telstra. Hello AAPT.
LordBlackass
Feb 16, 2010 11:58 AM
I'm hearted by Internode not being mentioned in the list of ISPs in the opening paragraph of this article. They are an ISP which is in touch with their customers, and I'm confident that as soon as they can offer a sustainable unlimited plan they will do so, and it won't be driven by gimmicks.

If you've a family with 2 kids who have high internet usage and have been slugged with a bill for over usage, or been capped after 3 days, then $99 for an unlimited plan will be excellent value and provide piece of mind.
umbria
Feb 16, 2010 12:06 PM
Yes, thank you, data hogs. Please take up AAPT's offer (if they have a DSLAM in your exchange).

AAPT's plan is good value if you will be availing yourself of $50 worth of EMI music for $18, and if AAPT have a DSLAM in your exchange, and if you need more than say 80 GB of downloads. That's a lot of ifs, and the rest of us wish you well as you depart and lighten the load on our ISPs.

Of course, we will all watch with interest for future reports of over-committed AAPT backhaul capacity, though perhaps they have provisioned for the users who want to backup the entire Internet to their personal hard drives.
longsword
Feb 16, 2010 12:42 PM
Avoid AAPT like the plague, especially if you want to do P2P. They shape massively P2P and I'm highly doubtful that the "unlimited" plan will be around for long anyway as has happened with many other ISPs.
legless
Feb 16, 2010 1:45 PM
@IrOS

Unlimited does not mean no limits in every respect. It refers to umlimited data or however much data can be downloaded at a given speed. Limits have to be imposed somewhere. A plan that offers unlimited data but shaping after 30GB is being completely honest. You can still download more after shaping, just at a slowe speed.

Have you listened to what you said? Effectively it was "I don't need unlimited but it bloody well better be unlimited".


@singo79

You have no clue when you say "Telstra by far have the worst value plans on the market and only naive or lazy people (excluding those people that have no other option) use Telstra."

There may be reasons why people chose to stay with Telstra. I for one do it because I want cable not ADSL and for that Telstra is it in my area. The biggest complaint I have about them at present is that even though my download speed regularly is or exceeds slightly 17Mbps (soon to be 30Mbps) my upload speed is pathetic and shaping to 64kbps is virtually unusable. Once the 30Mbps is introduced here though the upload speed will increase to 1Mbps.

Their observation that "Our customers overwhelmingly find that plans with defined download limits are adequate for their use, so we believe this plan will appeal only to a small segment of the market" is naive at best.

Their 12GB plan might be adequate for a few but is not realistic in these days of bandwidth hogging websites and content.

The biggest problem is that if completely unlimited (limited by the capacity of the service only) is offered generally, there are those who will abuse the privilege and just hog it totally. I am a heavy downloader and find 100MB/month is enough.
Digger11
Feb 16, 2010 3:30 PM
@legless - your definition is very different to the one the ACCC trys to enforce.
Their view is that Unlimited cannot include shaping as that is placing a limit on the service.
Digger11
Feb 16, 2010 3:32 PM
@legless - Telstra Cable is a monopoly offering (xpensive but a good service) - the comments about Telstra offering shite plans usually refers to ADSL and ADSL 2+
jbree
Feb 16, 2010 4:17 PM
Some one in Australia had to start the "Unlimited" plans and I applaud AAPT for doing it. Others will follow eventually or at least there will be changes to plans in the market.

12Gb (counting both upload and download) is almost unuseable in this day and age if you want to backup data to the cloud, watch/ listen to podcasts or gerneally use the internet in a completely legal fashion but it is at a nice tolerable point and the Telstra Cable is a great service, I have had no interuptions and speeds are great for what I do. It would be nice to see these caps increased because stepping up to the 20Gb plan is not economical for my needs.

Unlimited is not what most consumers need but ISPs must keep up with the gerneal bloat of the internet as a whole and make changes.
Johnny
Feb 16, 2010 11:28 PM
Great so the other telcos are gonna stick with their plans and enjoy their larger profit margin.

However how long will this unlimited plan last when everyone switches to it?

also yes we deserve better value (i.e 200gb for $50 is just reasonable)
BlissSolutions
Feb 17, 2010 1:19 AM
Personally, i'll stick to Internode over AAPT.
Simple reason to - compare the latency on AAPT ADSL connections with that of an Internode ADSL...

Ive seen the latency on AAPT connections greater than 1000ms;
Whereas on Internode, that latency is around 20ms.

In short, the day AAPT learns how to "build a network", is the day i might consider switching to them.
IrOS
Feb 17, 2010 9:13 AM
@legless If they want to use the word UNLIMITED then they can't used "capped" "shaped" "throttled" "timed" or any other thing that imposes a limit. Unlimited should mean the ability to move as much data as your line provides for as long as you want. The Optus plan should simply say it's a 30Gb plan thats shaped to 256k after that.

It sounds like AAPT's internal network and shaping of P2P will give them the limiting they need anyway.

And what I said is that if I pay for unlimited, I expect to get that, but I don't anticipate needing 500Gb per month as per earlier comments any time soon though.
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