Telstra: We are not an IT services company

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Telstra: We are not an IT services company
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"IT Services could mean a lot of things, I doubt break fix defines an IT Service company. Telstra is certainly not an IT services company, though they do provide IT services as izevaka said, ..."
By BigUnit
 
Nov 17, 2009 2:10 PM
Tags: telstra | gartner | gartner symposium | it services | david thodey

CEO David Thodey rules out IT services.

Telstra chief executive David Thodey has ruled out expanding the carrier's operations into the provision of IT services, telling analysts at the Gartner Symposium in Sydney today that he would rather the company stick to its knitting.

Telstra is not an IT services company and would “never become an IT services company,” Thodey said.

“Show me a communication services provider that makes money out of an IT service," he told attendees. "They’d say ‘I’ll come back to you’.

"And if you can’t make money out of something you’re probably not giving a good service to your customers," he said.

It is widely assumed that telecommunications carriers - particularly large incumbents - were best placed to offer cloud computing services such as infrastructure or software as a service, being that they own both large networks and data centres. 

But Thodey said today that all companies need to "understand what you do, and do it well."

He said that that Telstra's core business was its fixed line network and NextG wireless service.

Outsourcing

Gartner analysts said the number one question outsourcing companies wanted to ask Thodey is whether Telstra would partner with them to offer cloud services.

“What is Telstra’s strategy for cloud services and are they going to partner,” a Gartner analyst asked.

“It’s still early days,” Thodey said. “We do have partnerships with a number of hardware and software vendors who we’ve chosen.

Thodey said Telstra was "just feeling" its way through such opportunities.


 
Comments: 5
Thoughts on this article? Add a comment below.
izevaka
Nov 17, 2009 3:10 PM
Has he told Telstra that? What's with those "preso sento" bullshit ads where the receptionist is in a Telstra shop getting what looked like IT advice from the T-Shop dude?
anonymous
Nov 17, 2009 6:04 PM
Hey, izevaka, you know it appears that nothing coming out of Telstra is ever what it seems to be (or is said to be).
DJ
Nov 19, 2009 8:19 AM
wow, what a revelation and quite a change of strategy.
How much money did we waste before reaching this decision?

Nothing like a shot of confidence for the public and all the IT services clients we tried to service for all these years.

Good one David.

Thanks for having no clue about our organisation.

Maybe we should go back to sticking touchphones on every desk in australia - at least we got that right.
Bob
Nov 19, 2009 11:17 AM
An IT services company goes around in trucks doing break fix on computers and system integration. People like Unisys and Getronics do that. That is different to offering IT services over a network or advice in a shop.
BigUnit
Nov 20, 2009 6:32 PM
IT Services could mean a lot of things, I doubt break fix defines an IT Service company.

Telstra is certainly not an IT services company, though they do provide IT services as izevaka said, T-Shop..
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