Microsoft admits Windows 7 security ad isn't 'sincere'

 

Consumers "can get better guidance at retail or on the web".

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Windows 7 launch was held at the National Maritime Museum in Sydney.
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Tracey Fellows, MD of Microsoft Australia addressing the audience, which was made up of media ...
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The small theater was relatively full with people overflowing onto the stairs and standing at ...

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Microsoft is set to launch an advertising campaign promoting the security of Windows 7 that even its own executives admitted was less than sincere.

During the Windows 7 launch event in Sydney this morning (see photo gallery top right), journalists were shown a number of advertisements that will feature in an upcoming television campaign - including one touting the operating system's security capabilities.

The advertisement in question features an elderly gentlemen with what looks to be his grandson. They are playing with a very grand toy castle and talking about IT security.

"A while back something just popped into my head: 'My PC should have more security'," said the grandfather. "Like 50-foot castle wall-type security. Next thing I know, whammo! There's Windows 7. Now it keeps all my personal info safer and I don't have to worry about bad stuff getting through. Victory is mine. How's that for secure?"

At this point a wall of flames surrounds the castle.

During the ensuing Q&A session, journalist Nick Ross asked Jeff Putt, who heads up the Windows consumer team, if he thought the advert was misleading.

"Don't you worry that [the advert] might just be misleading a few people into not buying antivirus software?" Ross asked. "Because you're still going to have to, aren't you?"

Putt responded by saying consumers should get "more sincere guidance" from a third party.

"Windows 7 is the most secure operating system we've produced, we now have Windows Live Security Essentials for people to download as antivirus software," Putt responded.

"People have to make their own security choices. I think if they're taking their security advice from the TV ad, hopefully they can get better guidance at retail or on the web... with more sincere guidance around what they should get."


"I have to agree with Bob - that it is an issue of misleading and deceptive conduct. Would a car manufacturer ever put out a TV ad saying 'Nothing will ever penetrate this car's safety cage'. The ..."
By Graeme Harrison (prof at-symbol post.harvard.edu)
 
 
 
Comments: 2
Bob
Oct 23, 2009 9:14 AM
Sounds like a Trades Practices party. "Windows 7 is the most secure operating system we've produced" is not the same as "I don't have to worry about bad stuff getting through".
Graeme Harrison (prof at-symbol post.harvard.edu)
Oct 23, 2009 11:43 AM
I have to agree with Bob - that it is an issue of misleading and deceptive conduct. Would a car manufacturer ever put out a TV ad saying 'Nothing will ever penetrate this car's safety cage'. The answer is 'No', 'cause they know they'd get their pants sued off them by the family of the first person to ever have a serious accident in that car.

I think the ACCC ought advise to not run the ad. At the very least an 'on-screen disclaimer' ought be super-imposed in text of a size one can read, displayed for the duration of the ad (not a few milliseconds at the end) saying "To achieve anti-virus protection, one needs to also install appropriate third-party anti-virus software." No matter how stupid the on-screen user might look, the law is clear that Microsoft DOES stand behind what he says, as a consequence of Microsoft's authorisation of the ad to be run.
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