NAB deploys voice recognition for phone banking

Powered by SC Magazine
 

Telstra wins integration and support contract.

National Australia Bank customers will no longer have to remember PINs and passwords thanks to the implementation of a voice biometrics system for telephone banking.

Once callers have registered their unique voiceprint in the system, they can recite their individual account number over the phone to have their identity verified.

This will enhance security and privacy for customers, according to the bank.

"Our objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security," said NAB's personal banking program manager for the direct channels speech program, Sam Jackel.

The voice biometric technology was developed by the Salmat-owned VeCommerce.

Telstra managed coordination and deployment of the solution which integrates into NAB's existing telephony infrastructure.

The carrier will also provide first level support.

In March, NAB deployed a separate VeCommerce speech recognition system to route calls to its main customer service number.


NAB deploys voice recognition for phone banking
 
 
 
Top Stories
Australian Govt to rethink cyber security strategy
Six-year old policy to be refreshed.
 
The failure of the antivirus industry
[Blog post] Insights from AVAR 2014.
 
At the top of her game
A decision to bring digital operations back in-house three years ago has paid big dividends for Tabcorp.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  38%
 
Your insurance company
  3%
 
A technology company (Google, Facebook et al)
  8%
 
Your telco, ISP or utility
  7%
 
A retailer (Coles, Woolworths et al)
  2%
 
A Federal Government agency (ATO, Centrelink etc)
  21%
 
An Australian law enforcement agency (AFP, ASIO et al)
  15%
 
A State Government agency (Health dept, etc)
  5%
TOTAL VOTES: 1002

Vote