NAB deploys voice recognition for phone banking

Powered by SC Magazine
 

Telstra wins integration and support contract.

National Australia Bank customers will no longer have to remember PINs and passwords thanks to the implementation of a voice biometrics system for telephone banking.

Once callers have registered their unique voiceprint in the system, they can recite their individual account number over the phone to have their identity verified.

This will enhance security and privacy for customers, according to the bank.

"Our objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security," said NAB's personal banking program manager for the direct channels speech program, Sam Jackel.

The voice biometric technology was developed by the Salmat-owned VeCommerce.

Telstra managed coordination and deployment of the solution which integrates into NAB's existing telephony infrastructure.

The carrier will also provide first level support.

In March, NAB deployed a separate VeCommerce speech recognition system to route calls to its main customer service number.


NAB deploys voice recognition for phone banking
 
 
 
Top Stories
Turnbull introduces data retention legislation
Still no definition of metadata to be stored.
 
Images: the next frontier in data analytics?
Barclay’s global data chief says we’re still at the starting line.
 
Crime Commission prepares core systems overhaul
Will replace 30 year-old national criminal database.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
In which area is your IT shop hiring the most staff?




   |   View results
IT security and risk
  27%
 
Sourcing and strategy
  12%
 
IT infrastructure (servers, storage, networking)
  21%
 
End user computing (desktops, mobiles, apps)
  15%
 
Software development
  25%
TOTAL VOTES: 417

Vote
Would your InfoSec team be prepared to share threat data with the Australian Government?

   |   View results
Yes
  55%
 
No
  45%
TOTAL VOTES: 196

Vote