Symantec and McAfee pay out US$375,000 for fee abuse

Powered by SC Magazine
 

Two of the world’s biggest security software vendors have settled a case brought by New York State over billing customers without their consent.

Symantec and McAfee have agreed to pay out US$375,000 ($461,879) each in fines after New York Attorney General Andrew M. Cuomo brought a case against them for automatically renewing customer subscriptions to their security software applications.

The two companies were accused of resubscribing business and residential customers and charging the accounts to their services without the user’s consent.

While this was put in the terms and conditions of the software it was not made clear or prominent enough said Cuomo.

“Companies cannot play hide the ball when it comes to the fees consumers are being charged,” he said.

“Consumers have a right to know what they are paying, especially when they are unwittingly agreeing to renewal fees that will not appear on their credit card bill for months.

"Symantec and McAfee - two of the nation’s largest vendors of computer security software - will now have to be clear and up-front with their customers when it comes to renewal fees. In other words, no more hide the ball with renewal fees.”

He found that the companies also made it difficult for customers to cancel their subscriptions and to obtain refunds where they had been resubscribed.

In addition to the fines the two companies will have to make renewal terms much clearer and will also refund subscribers if they cancel a subscription in 60 days or less.

They will also have to send out warnings before and after resubscription.

Copyright ©v3.co.uk


Symantec and McAfee pay out US$375,000 for fee abuse
 
 
 
Top Stories
Windows 10 lands in Australia
Campaign to get business to upgrade kicks off.
 
NSW to build its own myGov
Service NSW digital profiles available by September.
 
Android bug leaves a billion phones open to attack
Hackers only need phone number to target devices.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
Should law enforcement be able to buy and use exploits?



   |   View results
Yes
  14%
 
No
  50%
 
Only in special circumstances
  17%
 
Yes, but with more transparency
  18%
TOTAL VOTES: 740

Vote