ACA targets Telstra over COTs claim

 
Telstra has agreed to cooperate with an Australian Communications Authority (ACA) investigation announced on Monday following allegations that the carrier mislead parliament and the Supreme Court of Victoria over a dispute involving a Brisbane exchange.

Following a request from Communications Minister Senator Richard Alston,

the ACA said it would investigate allegations made by the Nine Network's Sunday program concerning legal action taken against the company by a group known as Casualties of Telecom Services (COTS) in the nineties.

Despite Telstra being forced to pay $16 million to the group's members as compensation following a dispute that ran from 1994 to 1999, one group member, restaurateur Ann Garms, had her claim denied.

Garms claimed poor service from Telecom (as Telstra was then known), which had been preventing calls reaching her business, had only improved after an upgrade of the Fortitude Valley exchange in 1993. Telstra said the exchange had not been upgraded, and Garms was subsequently denied compensation.

The ACA had been asked to investigate whether work done by Telstra to the Fortitude Valley Exchange around September 1993 resulted in enhancements to the service provided to Garms, ACA chairman Tony Shaw said in a statement.

The ACA would also investigate whether documents provided to Sunday related to an upgrade of the Fortitude Valley Exchange, or to the Mitchelton Exchange as claimed by Telstra.

Shaw said he expects to have an answer for the Minister within a week.

“Telstra will fully co-operate with the ACA. Telstra has nothing to hide,” Telstra chief Dr Ziggy Switkowski said in a statement. “Telstra maintains the document at the centre of the allegation does not relate to a major upgrade of the Fortitude Valley exchange,” he said.

Telstra said the original problems, around which the COT group was formed, occurred in the late eighties and nineties and did not reflect the current state of Telstra's service or complaint management processes.


 
 
 
Top Stories
Westpac interim CIO resigns
Group CIO yet to be appointed.
 
Earning the right to innovate
Breaking down the barriers to innovation is a long, but rewarding process, says Bank of Queensland Group CIO, Julie Bale.
 
A call for timely reporting
[Blog post] Businesses need incentives to keep customer data secure.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  27%
 
Application integration concerns
  3%
 
Security and compliance concerns
  29%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  22%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  5%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 877

Vote