Mobile operators duck difficult technologies

 

Mobile operators have left clients to fend for themselves when integrating services because they are afraid of the risks involved, according to an industry expert..

Rakesh Mahajen, global director of mobility at BT Global Services, said that the industry is providing new technology and leaving consumers and businesses to it.

"We did not even give them the basic T9 functionality until much later. So customers, consumers and businesses had to figure it out for themselves."

Mahajen explained that the industry has failed to focus on integrating enterprise mobility.

"We have not focused on processes and applications because we struggle with it," he said during his keynote speech at NetEvents in Barcelona.

The issues had "scared the industry", according to Mahajen, because they are very complex.

"We have not helped the customer to deploy it because we do not know how. We do not know how to understand our customers," he said.

"Where are the soft skills, the consultancy skills and the integration skills to pull all that together? This is where the value is."

Mahajen warned that the days of focusing on the easy stuff are gone if mobile operators want to drive growth.

"It has been pretty easy to try and drive growth by saying here's a device, whatever it is, and I'm really helping to make it easy for you, Mr Customer," he said.

"Why would I focus on the hard stuff? Because that's where the growth is going to come from. We can't really grow by giving people more devices."

Mahajen believes operators know that they need to take risks. "What's stopping them is how to do it in a measured fashion so that they're not gambling the business," he concluded.

Copyright ©v3.co.uk


 
 
 
Top Stories
Photos: Global Switch opens Sydney East data centre
First stage opened, to some fanfare.
 
ATO releases long-awaited Bitcoin guidance
Everyday investors escape the tax man.
 
Why the Weather Bureau’s new supercomputer is a 'gamechanger'
IT transformation starts to reap results.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Looking for storage? Seagate has five new small business NAS devices
Aug 22, 2014
Seagate has announced a new portfolio of Networked Attached Storage (NAS) solutions specifically ...
Run a small business in western Sydney?
Aug 15, 2014
This event might be of interest if you're looking to meet other people with a similar interest ...
Buying a tablet? Microsoft's Surface Pro 3 goes on sale this month
Aug 8, 2014
Microsoft has announced its Surface Pro 3 will go on sale in Australia on 28 August from ...
Apple's top MacBook Pro with Retina is now cheaper
Aug 1, 2014
Apple has updated its MacBook Pro range with faster processors and new pricing, including ...
Pass on carbon tax savings, warns ACCC
Jul 24, 2014
The ACCC is warning businesses that supply "regulated goods" to pass on any cost savings ...
Latest Comments
Polls
Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  68%
 
Advanced persistent threats
  3%
 
Unpatched or unsupported software vulnerabilities
  12%
 
Denial of service attacks
  7%
 
Insider threats
  11%
TOTAL VOTES: 482

Vote