EDITOR'S NOTE

Good afternoon,

The service level agreement has for some time been the means by which the performance of IT service providers and suppliers is measured.

The Commonwealth Bank's IT team is trying something new - a scheme by which executive salaries are directly impacted by customer satisfaction reports.

We're keen to know how you feel about the prospect of your paypacket varying on such terms.

Speaking of customer satisfaction, how are we doing at iTnews? Fill in the 2009 iTnews Readership Survey now and you'll go into the draw to win $500!

-- Brett Winterford

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TODAY ON ITNEWS

By Munir Kotadia | September 09, 2009

Telstra, SAP and Accenture staff also have to pay.

By Brett Winterford | September 09, 2009

Phone and internet bundle for $89.95 per month.

By Staff Writers | September 09, 2009

Unproven allegations a "disservice to Aussie employees."

By Shaun Nichols | September 09, 2009

Monthly update addresses eight vulnerabilities.

By Tom Young | September 09, 2009

Software and services to rise by four percent.

By Staff writers | September 09, 2009

Customer service manager leaps into mahogany row.

By Shaun Nichols | September 09, 2009

Company said to be close to deal with open-source group.

By Staff Writers | September 09, 2009

Encourages Gen Y to consider their privacy.

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