EDITOR'S NOTE

Good morning,

Defence has named finance and resources IT veteran Peter Lawrence as the department's new chief information officer, replacing Greg Farr after years at the helm of what he called "the best gig in town".

And we look at outages affecting Macquarie Telecom's services at Intellicentre 1 for 48 hours this week, and a smaller outage window for users of SugarCRM's US-based cloud services.

-- James Hutchinson

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TODAY ON ITNEWS

By John Hilvert | October 11, 2012

Replaces Greg Farr.

By Ry Crozier | October 12, 2012

Posts incidents on Instagram to make customers less angry.

By Liz Tay | October 11, 2012

Set sights on fraud, outages and customer churn.

By Ry Crozier | October 11, 2012

Some customers offline for almost two days.

By Juha Saarinen | October 12, 2012

No notice given.

By James Hutchinson | October 11, 2012

Will an industry code eventuate?

By Liz Tay | October 11, 2012

Looks to establish consolidated platform.

By Joshua Gliddon | October 11, 2012

IBM's Websphere underpins integrated push.

By John Hilvert | October 11, 2012

Facilitates trans-border data and services.

By Staff Writer | October 11, 2012

Free online bill service to fight off mail losses.

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